Rashonda Lucious
Tuscalooosa,AL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, focusing on optimizing processes, and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Peer Mentor Specialist
OAA (Offenders Alumni Association)
Birmingham, AL
01.2024 - Current
- Provide support, guidance, resources and mentorship to people who are facing struggles and difficulties with life’s challenges
- Assisting individuals in identifying personal goals and developing strategies to accomplish them
- Build a rapport and advocate for those in need
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
Customer Care Specialist
America's Helping Hands
Birmingham, AL
02.2012 - 10.2018
- Identifying the root cause of customers inquiries
- Assist customers with their specific needs and concerns about the products
- Managing customer accounts, updating and maintaining account records
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Responded to customer inquiries via phone, email and web-based platforms.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted call-in customers with questions and orders.
Education
High School -
Central High School
Tuscaloosa, AL05.1997
Skills
- Data Entry
- Microsoft Word
- Customer Service Skills
- Conflict Resolution
- Problem solving
- Multitasking skills
- Follow-up communication
- Attention to detail
- Call handling
- Computer proficiency
- Payment processing
Timeline
Peer Mentor Specialist
OAA (Offenders Alumni Association)
01.2024 - Current
Customer Care Specialist
America's Helping Hands
02.2012 - 10.2018
High School -
Central High School
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