Rashonda McDowell
Lexington,NC
Summary
Dynamic customer service professional with extensive call center experience at Concentrix, adept at resolving complex inquiries and enhancing customer satisfaction. Proven track record in managing accounts and utilizing Salesforce effectively. Strong communicator with exceptional telephone etiquette, committed to delivering outstanding service and fostering positive relationships.
Overview
9
9
years of professional experience
Work History
Customer Service/ Lite Sales
Concentrix work at home
Lexington
06.2024 - Current
- Maintained customer records by updating account information in database
- Set up customer accounts in system and updated details to reflect current information within Salesforce
- Resolved patient billing inquiries, significantly reducing complaints
- Processed payments from members to join, or renew membership to keep insurances active
Store Manager
Label Shopper
Thomasville, NC
06.2022 - Current
- Managed inventory audits, financial reconciliations and sales reporting
- Increased the year of 2023 inventory of 2.25% to the year of 2024 1.15%
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Balanced tills at end of shifts and made daily bank deposits
- Coordinated employee schedules for optimum performance and shift coverage
Big Lots
Burlington, NC
05.2017 - 06.2022
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Documented, researched and resolved customer service issues
- Helped office personnel with errands, paperwork and data entry
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
CSR - Customer Service Representative
TTEC
Concord, NC
08.2016 - 12.2019
- Medical claims
- Schedule appointments
- Medical benefits
- Provided accurate information about products and services to customers
- Answered inbound calls to handle various concerns, set appointments and close sales
- Anticipated needs and resolved problems to keep customers happy
- Managed customer calls efficiently in fast-paced call center environment
- Addressed and resolved customer concerns and complaints
Education
High school diploma -
Woodrow Wilson High School
Beckley, WV05.2014
Skills
- Call Center Experience
- Telephone Etiquette
- Microsoft Outlook
- Computer Knowledge
Languages
English, Fluent
Timeline
Customer Service/ Lite Sales
Concentrix work at home
06.2024 - Current
Store Manager
Label Shopper
06.2022 - Current
Big Lots
05.2017 - 06.2022
CSR - Customer Service Representative
TTEC
08.2016 - 12.2019
High school diploma -
Woodrow Wilson High School