Rasika Dharne
Summary
Senior Business Solution Analyst with extensive experience at Tata Consultancy Services, specializing in AI-driven solutions that generated $4.3M in annual savings. Proficient in SQL and skilled in cross-functional collaboration, enhancing operational efficiency and accuracy. Proven ability to lead teams in delivering impactful results through innovative data strategies and agile methodologies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Business Solution Analyst-Product
Tata Consultancy Services
12.2020 - Current
- Leading a POC for AI-powered benefits blurb generation agent on Salesforce Agentforce, automating responses to boost containment and reduce staff effort (by ~500 hours), projecting ~$180K annual savings per program
- Owned the end-to-end lifecycle for a suite of AI-driven prediction services, delivering a 3x expansion of the client portfolio by defining the roadmap, authoring requirements, and leading cross-functional development
- Drove a 40% increase in predictions accuracy by defining new architecture and validating the design via A/B testing on a controlled dataset, resulting in reduction of cost per transaction from $35 to 15¢
- Applied Monte Carlo simulation to uncover ~3,000 errors in 10,000 successfully predicted benefits, quantifying operational risk from 15–30 minutes of manual rework per case, securing leadership approval for a model review
- Adopted LLMs to accelerate SQL/SOQL/Power BI queries, reducing reliance on external teams and improving SLA response times from 1 day to minutes, while preparing executive decks and leading leadership reviews
- Initiated a vendor audit that corrected billing inaccuracies, recovering $4.3M annually ($360K/month) and triggering a strategic contract renegotiation across three programs
- Collaborated with directors on strategic planning, translating data findings and SME knowledge into quarterly and annual roadmaps that guided PI planning objectives and cross-team priorities
- Led a cross-functional team of 18 (onshore/offshore) by authoring and refining epics and user stories across multiple initiatives, leading backlog refinement ceremonies to ensure a consistent one-sprint-ahead pipeline
Business Solution Analyst-Product
Tata Consultancy Services
12.2018 - 12.2020
- Supported data analysis workstream for the cloud migration of 3 enterprise programs, delivering comprehensive data maps and over 200 business rules to ensure the integrity and accuracy of all critical business data
- Implemented ~20+ API integrations by defining detailed scope and requirements, ensuring on-time delivery
- Conducted end-to-end UAT with stakeholders, ensuring all functional and technical scenarios are tested
- Partnered with governance, compliance, and legal teams to revise requirements for data transfer and adverse event reporting projects, ensuring alignment with patient access policies and regulatory standards
- Authored 20+ API integration documents, including data transfer agreements for vendor collaborations, internal business guidelines, and implementation guides, ensuring seamless data exchange and compliance
Education
M.S. - Innovation Management & Entrepreneurship
Temple University
08.2015
B.E. - Instrumentation & Control Engineering
Pune University
11.2014
Skills
- SQL and Salesforce (SOQL, AGENTFORCE)
- cross-functional collaboration
- project management
- API integration
- API integrations (JSON/XML, Swagger, Drools)
- Python programming
- Power BI and Tableau
- Microsoft Azure
- GitHub version control
- A/B and multivariate testing
- Data storytelling
- Agile methodologies
- Scrum framework
- SAFe principles
- Kanban system
- Jira project management
- Confluence documentation
Certification
Fellow, Academy for Healthcare Management (FAHM), AHIP, https://www.ahip.org/designations/fellow-academy-for-healthcare-management-fahm-designation
Personal Information
Title: Senior Business Solution Analyst
Timeline
Senior Business Solution Analyst-Product
Tata Consultancy Services
12.2020 - Current
Business Solution Analyst-Product
Tata Consultancy Services
12.2018 - 12.2020
M.S. - Innovation Management & Entrepreneurship
Temple University
B.E. - Instrumentation & Control Engineering
Pune University
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