Vithiyalan Ilango
Summary
8X Certified Salesforce consultant and architect with hands-on experience in Apex, Lightning, Health Cloud, Financial Cloud and solution design. Leads integrations, workflow automation, and secure deployments while partnering with stakeholders to define requirements, review designs, and improve data accuracy, system reliability, and support for patient and employee service workflows.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Senior Salesforce Consultant
Lyra
06.2025 - Current
- Designed and deployed a custom Agentforce employee agent - "Deal WinLoss patterns", "Case management", "NDL visit wrap up agents" in a sandbox and production environment, handling tier-1 customer inquiries and reducing average handle time.
- Partnered with business stakeholders to map out conversational AI workflows, translating business logic into secure Prompt Builder templates and declarative Flow actions
- Configured Salesforce workflows for Lyra care operations and client support teams.
- Led Salesforce consultation sessions with Lyra stakeholders and business partners.
- Managed system integrations between Salesforce and Lyra internal platforms.
- Ensured compliance with industry standards such as HIPAA and PCI DSS.
- Participated in design reviews and provided feedback on proposed solutions.
Architect/Lead
Eversana Life Sciences
Altanta, GA
04.2024 - Current
- Led offshore team as Salesforce Architect/Lead to resolve hyper care issues, consistently meeting predefined SLA limits.
- Designed and developed Salesforce integrations (PBM partners) for insurance and eligibility checks.
- Designed and developed Flexcards/Omniscripts to effectively present patient card information per insurance plan, triggering actions for claims viewing and integrating data validation for health care provider networks.
- Designed event-driven integrations using MuleSoft and Salesforce Platform Events/CDC to enable real-time data synchronization and event processing across applications - process/system APIs, loggers and replay events in case of failures.
- Code audits of salesforce APIs integrated with mulesoft, implementing API security policies and protocols to safeguard data integrity and privacy.
- Provided architectural recommendations and scheduled software improvements and upgrades to enhance system performance.
- Worked on enabling data pipeline to Snowflake-Tableau reporting.
- DataCloud connect, Data ingestion, model and query data
- Eversana delivers pharmacy dispensing to patients through Lilly-PWA application. Lilly manages prescriptions, checks for insurance benefits and applies savings if patients are eligible using salesforce Health cloud capabilities.
- Work within the Eversana established standard way of designing components/procedures to maintain application software.
- Environment: Salesforce Health Cloud (Apex/Lightning Web Components/Aura Components/ Visualforce/Declarative features), Experience Cloud, DataCloud, OmniStudio, Salesforce.com Apex Visual Force (Pages, Component & Controllers), SOAP/REST API, Email templates, Mulesoft
Senior Software Consultant
Strategic Financials
Atlanta, GA
11.2021 - 03.2024
- Will oversee the implementation of SFDC (sales and service) from an architectural perspective.
- Engaged with org-wide information technologists and end users to align application features with business needs.
- Collaborated with cross-functional teams to develop and maintain Salesforce integrations with other systems, resulting in a reduction in data errors and an increase in data accuracy.cy.
- Developed and maintained Salesforce automation processes, including process builder, flows, and triggers, resulting in a 40% reduction in manual tasks and a 25% increase in team productivity.
- Managed community portal and implemented enhancements, resulting in improved user experience and engagement.
- Involved in the org-wide application roadmap for analyzing business capabilities and simplifying processes.
- Worked as a release manager managing CICD pipelines and deployments.
- Implemented DynamoDB end to end solution for archives of old record for space efficiency.
- Payment sync creation events with help of mulesoft – inbound/outbound communication from external processors – RAM/GCS.
- File management events with help of mulesoft– to move from Salesforce to Box folders for optimizing storage efficiency.
- Implemented Opsgenie framework for monitoring systems to ensure the daily and monthly jobs are completed in the scheduled time.
- Service cloud implementations for Omnichannel, web-to-case, email-to-case, managed 8x8 contact center for calling.
- Work in an agile framework and independently performed development, testing, implementation and documentation relates to the Salesforce.com development.
- Recommend, schedule, and perform software improvements and upgrades for optimal performance
- Demonstrated strong Salesforce lightning design implementation and managing system configurations.
- Managed release deployments using GitHub actions.
- Strategic financials deliver debt resolution services to consumers through our Debt Relief offerings. Clients of SFS can deliver an efficient debt resolution program, accessible through an experience cloud.
- Collaborated in a hybrid work environment, balancing remote and in-office tasks.
- Environment: Salesforce Technologies (Apex/Lightning Web Components/Aura Components/ Visualforce/Declarative features), Salesforce.com, Salesforce Cloud, ServiceCloud, Apex Visual Force (Pages, Component & Controllers), SOAP/REST API, ANT, Full Sandbox Refresh, Sandbox data loading, Apex Data Loader, Security Controls, Visualforce IDE Plug-in, Reports, Dashboards, Sandbox Management, MuleSoft
- Work within the Strategic Financials established standard way of building components/procedures to develop, test, implement, and maintain application software.
Advance Salesforce Consultant
VIASAT
Altanta, GA
04.2021 - 11.2021
- Work within the Viasat established standard way of building components/procedures to develop, test, implement, and maintain application software.
- Configured pricing quote and billing processes, enhancing price catalog, price book, order management, invoicing, contracts, and revenue reporting.
- Work in an agile framework and independently performed development, testing, implementation and documentation related to the Salesforce.com development.
- Performed administrative responsibilities to include custom fields, workflows, validation rules, user management, etc.
- Implemented Salesforce lightning design, managed system configurations, and generated GraphQL queries to optimize data retrieval.
- Managed release deployments with AppGearset to streamline version control and ensure smooth updates.
- Environment: Salesforce.com Apex Visual Force (Lightning Web Components, CPQ, SOAP/REST API, Force.com Eclipse IDE, ANT, GraphQL, Eclipse IDE Plug-in, Sandbox Management
Tech Lead/Senior Consultant
Bristol Myers Squibb
Atlanta, GA
07.2020 - 04.2021
- Work within the BMS established standard way of building components/procedures to develop, test, implement, and maintain application software
- Collaborated with business POCs to independently develop, test, implement, and document Salesforce.com solutions.
- Work with business leaders and the current development team to document and develop enhancements to our current Salesforce.com org
- Recommend, schedule, and perform software improvements and upgrades for optimal performance
- Led integration implementations between Boomi and Salesforce, ensuring seamless data flow through outbound messages and platform events.
- Provide hands-on, expert-level technical assistance to developers
- Demonstrated strong Salesforce lightning design implementation and managing system configurations.
- Managed release deployments using Github/bitbucket.
- Implemented Conga solutions, including templates, queries, and email templates, enhancing design consistency and reusability across the organization.
- Managed and supervised a team running on scrum model and made sure the key deliverables are delivered at the end of the sprint.
- BMS transforms patients' lives through science. Each day, our employees around the world work together for patients – they are at the center of everything we do. They inspire us. They are the reason we come to work each day. We combine the agility of a biotech with the reach and resources of an established pharmaceutical company to create a global leading biopharma company powered by talented individuals who drive scientific innovation.
- Employer – Lorhan Corp
- Environment: Salesforce.com Apex Visual Force (Pages, Component & Controllers), Dataloader.io, Force.com Eclipse IDE, ANT, Full Sandbox Refresh, Sandbox data loading, Apex Data Loader, Security Controls, Eclipse IDE Plug-in, Sandbox Management
Senior Salesforce Developer
INTERCONTINENTAL HOTEL GROUPS
Atlanta, GA
06.2019 - 06.2020
- Work directly with business POCs and independently perform development, testing, implementation and documentation related to the Salesforce.com development
- Work with business leaders and the current development team to document and develop enhancements to our current Salesforce.com org
- Recommend, schedule, and perform software improvements and upgrades for optimal performance
- Provide hands-on, expert-level technical assistance to developers
- Worked on Field service lightning, creating community portal users with custom lightning components.
- Demonstrated expertise in Salesforce lightning design implementation and system configuration management, optimizing user experience and system performance.
- Managed release deployments through Copado, ensuring smooth transitions and minimal disruption to operations.
- Implemented Single-Sign On for internal users into community.
- Implemented Conga solutions, including templates, queries, and email templates, to enhance design, efficiency, and re-usability across the organization.
- Managed and supervised a team running on scrum model and made sure the key deliverables are delivered at the end of the sprint.
- IHG operates hotels in three different ways – as a franchisor, a manager and on an owned and leased basis. We focus on the mainstream, upscale and luxury segments of the hotel industry and have a targeted portfolio of brands individually tailored to meet guests' needs and occasions.
- Worked at Lorhan Corp as a Salesforce developer.
- Environment: Salesforce.com, Apex Language, Aura Components, Visualforce (Pages, Component & Controllers), Copado, Custom Objects, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Conga.
Senior Salesforce Developer
EQUIFAX
Alpharetta, GA
05.2018 - 06.2019
- Integrated Salesforce with Conga Composer and DocuSign, programming Salesforce logic based on business requirements from analysts.
- Worked on REST APIs to integrate Salesforce with third party systems like Experian, LexisNexis etc.
- Managed and supervised a scrum team, ensuring key deliverables were met at the end of each sprint.
- Developed Apex triggers with bulk safe for both standard and custom objects.
- Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
- Redesigned custom buttons as Actions to enhance user functionality and streamline processes.
- Managed release deployments using GitHub, Jenkins and Change Sets for components migration across various sandbox and production environments
- Developed various enqueue jobs to automate the processes.
- Equifax business Connect is a B2B automated credit decisioning tool that makes it easy for sales teams to qualify businesses with the push of a button. NextGear is one of the customers that used business connect product for their day-to-day business operations. We helped Nextgear from customization of the product to major enhancements around the product.
- Employer – Lorhan Corp
- Environment: Salesforce.com, Apex Language, Visualforce (Pages, Component & Controllers), Custom Objects, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox.
Salesforce Developer
SONY PICTURES
, CA
02.2015 - 04.2018
- Executed Salesforce.com application setup activities and customized applications to meet the organization's functional needs.
- Developed Apex triggers with bulk safe for both standard and custom objects.
- Developed Apex triggers with bulk safe for custom objects.
- Managed release deployments using Force.com Migration ANT tool and Change Sets to ensure smooth component migration across sandbox and production environments.
- Worked on REST Web service to integrate Salesforce with third party systems.
- Worked on security models, developed apex-based sharing rules to meet security requirements.
- Worked on security models, developed apex-based sharing rules in order to meet security requirements.
- Developed batch apex classes to effectively merge duplicate accounts and contacts, enhancing data integrity.
- Developed custom Visual force pages and apex controller classes for various functional needs in the organization.
- Developed and deployed workflows and approval processes for custom objects.
- Worked on email to lead, implemented custom development to meet user requirements.
- Create page and search layouts to streamline organization of fields, custom links, related lists, and components on record pages.
- SF lightning user interface components construction and deployment
- Redesign of custom buttons into Actions where appropriate.
- Refactoring of existing Apex controller code to support both Visualforce and Lightning Component paths.
- Lightning inspector for analyzing the component performance and navigating the DOM
- Dynamic creation/deletion of custom components and handled the creation and destroy events.
- LDS for acting on the button events.
- Lightning app builder for customizing tab and components.
- Replaced all standard buttons and actions with Quick Actions or Lightning Components.
- Customized Lightning components were built using JavaScript on the client-side and Apex on the server-side
- This project is for demonstration in implementing a legacy system that has been in use at SPT since 1987. It is basically used to manage sales, contracts, billings, AR recognition, residuals calculation and reports.
- Provide data mapping, user interface specifications, and processing logic as per business requirements
- Environment: Salesforce.com, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Workflow & Approvals, Reports, and Dashboards.
IT Analyst
TCS
10.2008 - 10.2014
- Collaborated with multiple clients – Click&Pledge, Target, Nielsen across platforms including Salesforce, Visual Basic, DB2 stored procedures, and .NET apps, delivering tailored IT solutions.
- Analyzed user requirements and converted Business requirements to System Requirements.
- Designed, developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs.
- Created Custom Visual force components and attributes to override the look and feel of standard Visual force components.
- Created page layouts and search layouts to efficiently organize fields, custom links, related lists, and components on record pages, improving user experience.
- Developed and implemented native stored procedures for web pages and modules in FIRM web application, enhancing data retrieval and processing efficiency.
- Implemented stored procedures for creating rating and projections that would interface to the front-end users.
- Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
Education
Master of Technology -
University of Pondicherry
India01-2008
Bachelor's in engineering - Electrical and Electronics
Anna University
India01-2006
Skills
- Salesforce Technologies: Salesforce CRM, Experience Cloud, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Field Service Lightning, Apex API Integrations, Workflow & Approvals, Dashboards, Case Management Automation, Custom Objects, LWC, Aura Components, Event driven architecture
- Salesforce architecture
- Salesforce Flow
- Salesforce Service Cloud
- Apex development
- Salesforce tools
- Programming Languages: JavaScript
- Web Technologies: Web Services, XML, HTML, CSS
- Databases: MySQL, SQL Server 2000/2005, Salesforce Data Cloud, DB2
- Process automation
- Data architecture
- Agile practices
- Stakeholder engagement
- Stakeholder engagement
- Problem solving
- Solution architecture
- Agentforce configuration
- AppExchange solutions
Certification
- https://www.salesforce.com/trailblazer/vilango
Timeline
Senior Salesforce Consultant
Lyra
06.2025 - Current
Architect/Lead
Eversana Life Sciences
04.2024 - Current
Senior Software Consultant
Strategic Financials
11.2021 - 03.2024
Advance Salesforce Consultant
VIASAT
04.2021 - 11.2021
Tech Lead/Senior Consultant
Bristol Myers Squibb
07.2020 - 04.2021
Senior Salesforce Developer
INTERCONTINENTAL HOTEL GROUPS
06.2019 - 06.2020
Senior Salesforce Developer
EQUIFAX
05.2018 - 06.2019
Salesforce Developer
SONY PICTURES
02.2015 - 04.2018
IT Analyst
TCS
10.2008 - 10.2014
Master of Technology -
University of Pondicherry
Bachelor's in engineering - Electrical and Electronics
Anna University