Microsoft Office
Rasmiah ElDuWaik
Customer Service / Client Relations
Menifee,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Live-In Caregiver
Justin Prince
Menifee, CA
11.2016 - Current
- Friendly, energetic and reliable Child Care professional with special skills (See previous experience for detail.) in handling both physical and emotional development of two children ranging from 12 month to 9 years of age.
- Demonstrated ability to supervise, teach and play with children to ensure that their needs are met.
- Exhibit mature judgment, maintain confidentiality and handle emergency situations.
- Ability to design, plan, organize, and implement educational activities and programs to cater to development of individual children.
- Excellent knowledge of meeting physical needs of babies and toddlers.
- Managed daily living activities, running errands and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Supported daily hygiene needs of children by assisting with bathing, dressing, dental care and personal grooming.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Kept notes of behavior issues, food served and medications administered to children.
Office Assistant / Floating Aid
National Human Development Foundation
Sacramento, CA
05.2016 - 11.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Assisted director with activities for clients in child daycare setting.
- Greeted guests in with friendliness and professionalism.
- Keyed all data into Excel.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Supported classroom teachers in implementing developmentally appropriate curriculum for group of preschoolers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Engaged with children individually to encourage physical activity and academic curiosity.
Bakery Clerk
New Roma Bakery
Sacramento, CA
06.2009 - 11.2009
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Maintained safe food handling standards at all times.
- Cake writing upon request with purchase of item.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed weekly sales ads and monitored price changes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Prioritized helping customers over completing other routine tasks in store.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
Education
AA - Studio Arts
01.2018 - Current
- Continuing AA in Studio Arts and Art History
- Math Level Completed : College Algebra
- Interests in History of Western Civilization to 1690 and History of Art: Prehistoric to Medieval
High School Diploma - Office Management
11.2014 - 05.2016
Skills
Customer assistance
Basic math skills
Product restocking
Cash Register Operation
Cleaning and sanitizing
Stocking and replenishing
Staff collaboration
Store opening and closing
Organization
Computer Skills
Software
Adobe Creative Cloud
Zoom
Google Docs, Spreadsheets, and Slides
Google Classroom
Timeline
Mt. San Jacinto Community College - AA, Studio Arts
01.2018 - Current
Live-In Caregiver - Justin Prince
11.2016 - Current
Office Assistant / Floating Aid - National Human Development Foundation
05.2016 - 11.2016
Smart Horizons Career Online High School - High School Diploma, Office Management
11.2014 - 05.2016
Bakery Clerk - New Roma Bakery
06.2009 - 11.2009