Tonya Phelps
Winnsboro,LA
Summary
Developed ability to work in a fast paced atmosphere Maintained excellent customer relations & developed customer rapport
Diplomatically resolved customer complaints on as-needed basis
Accurately calculated and made daily deposits
Ability to follow instructions well & make decisions with no supervision
Motivated and supervised 10 + employees on a daily basis
Maintained all record-keeping procedures without error
Delegated responsibilities to employees to meet companies expectations
Effectively developed telephone communication skills consistently
Accepts all payments for billing, tickets, fines, & property taxes
Customer Service tasks in resolving issues
Answering multiple phone lines for multiple companies
Handling accounts receivable & accounts payable
Overview
24
24
years of professional experience
1
1
Certification
Work History
Live-In Caregiver
Independent Employer
Winnsboro, LA
08.2022 - Current
- Enhanced clients'' quality of life by providing compassionate and attentive care.
- Ensured safety and well-being of clients through rigorous health monitoring and medication administration.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Implemented strategies for fall prevention in the home environment to minimize injury risk for elderly or disabled clients.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Scheduled daily and weekly care hours for client caseload.
Office Administrative Assistant
*AMERICAN DIRECT AUTO/AMERICAN FAST LANE
Winnsboro, LA
04.2018 - 06.2022
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Supported executive decision-making by preparing comprehensive reports on office performance metrics.
- Streamlined new employee onboarding process, reducing ramp-up time for incoming staff members.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Strengthened relationships with vendors to negotiate favorable contract terms that benefited the organization financially.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed 30 or more incoming calls, emails, & faxes per day form customers
Secretary
CROP PRODUCTION SERVICES
Gilbert, LA
02.2017 - 04.2018
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
CNA
RAYVILLE NURSING & REHABILITATION CENTER/CNA
Rayville, LA
01.2016 - 03.2017
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Deputy Town Clerk
Town Of Waterproof
Waterproof, LA
01.2007 - 01.2013
- Enhanced town record-keeping by implementing efficient filing systems and database management procedures.
- Streamlined permit application processes for improved customer satisfaction and faster approval times.
- Collaborated with Town Clerk to ensure accurate election administration, resulting in smooth and well-organized voting experiences.
- Provided exceptional customer service by addressing resident inquiries promptly and professionally.
- Assisted in the preparation of annual budgets, supporting fiscally responsible decision-making within the town government.
- Contributed to successful audits by maintaining organized financial records in compliance with state regulations.
- Managed payroll processing for municipal employees, ensuring timely payment and accurate recordkeeping.
- Assisted Town Clerk in managing personnel matters including hiring, performance evaluations, scheduling staff hours.
- Updated documents such as municipal codes and city charters.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Created documents with applicant information and verified data against database information.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
*PRIVATE SITTER
Independent Employer
Baton Rouge, LA
03.2004 - 09.2008
- Enhanced client well-being by providing attentive and compassionate care in daily activities.
- Assisted clients with mobility issues, promoting safety and independence in their homes.
- Administered medications as prescribed, ensuring proper dosage and timely intake for optimal health outcomes.
- Prepared nutritious meals tailored to individual dietary needs, contributing to overall client wellness.
- Collaborated with family members to provide consistent care, addressing specific concerns or requirements unique to each client.
- Maintained a clean and organized living environment, fostering a comfortable and hygienic atmosphere for clients.
- Monitored vital signs and reported any changes in health status to healthcare providers promptly for effective intervention.
- Provided transportation services for appointments, errands, and social engagements, enabling clients'' autonomy outside the home.
- Managed financial tasks such as bill payments or budgeting on behalf of clients, safeguarding their financial wellbeing.
- Supported emotional well-being by actively listening to clients'' concerns or stories while offering appropriate validation or encouragement when needed.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing to maintain a dignified appearance for clients.
- Administered medication as directed by physician.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Mapping/Payroll
LA. DEPT. OF AGRICULTURE & FORESTRY
Waterproof, LA
06.2000 - 08.2005
- Enhanced mapping accuracy by conducting field surveys and collecting geospatial data.
- Produced high-quality cartographic products for clients, utilizing advanced GIS software and tools.
- Collaborated with interdisciplinary teams to develop comprehensive land use plans and environmental assessments.
- Calculated latitudes, longitudes, angles and areas used for mapmaking.
- Used remote sensing techniques to collate data from satellite and airborne-based sensors.
Education
Associate of Science - Nursing
Northwestern State University of Louisiana
Natchitoches, LAGED -
Vidalia La School Board
Vidalia, LA03.2007
Skills
- Client Transportation
- Active Listening
- Grooming Assistance
- Alzheimer's Care
- Bathing Assistance
- Chronic Illness Management
- Record Keeping
- Housekeeping Duties
- CPR Certification
- Hygiene Assistance
- Organizational Skills
- Time Management
- Dementia Care
- Meal Preparation
- Medication Administration
- Microsoft Forms
- Customer Needs Assessment
- Business Development
- Inventory Control
- Payment Processing
- Contract Preparation
- Verbal/Written Communication
- Client Service
- Listening Skills
- Negotiation Tactics
- Cash Handling
- Report Preparation
- Filing Systems
- Multitasking Abilities
- Customer Service
- Microsoft Office Proficiency
- Telephone Etiquette
- Administrative Support
- Bookkeeping
Certification
- NCPCT - Patient Care Technician
- CNA - Certified Nurse Assistant
Timeline
Live-In Caregiver
Independent Employer
08.2022 - Current
Office Administrative Assistant
*AMERICAN DIRECT AUTO/AMERICAN FAST LANE
04.2018 - 06.2022
Secretary
CROP PRODUCTION SERVICES
02.2017 - 04.2018
CNA
RAYVILLE NURSING & REHABILITATION CENTER/CNA
01.2016 - 03.2017
Deputy Town Clerk
Town Of Waterproof
01.2007 - 01.2013
*PRIVATE SITTER
Independent Employer
03.2004 - 09.2008
Mapping/Payroll
LA. DEPT. OF AGRICULTURE & FORESTRY
06.2000 - 08.2005
Associate of Science - Nursing
Northwestern State University of Louisiana
GED -
Vidalia La School Board