RASMUSSEN KIMBERLY
Brockton,MA
Summary
High-energy luxury sales Store Manager bringing extensive experience in retail settings and exceptional customer service. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
STORE DIRECTOR
Saks Off Fifth
08.2022 - Current
- Managed team of 40 cashiers and floor staff.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Boosted revenue by $2 million by developing and deploying strategies to effectively improve operations.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Identified current and future trends that appeal to consumers.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
STORE MANAGER
Nordstrom
12.2021 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
STORE MANAGER
NORDSTROM RACK
10.2014 - 12.2021
- Plan, prepare, and execute a solid business plan to ensure store made budget and sales goals of 12 million and to gain market share
- Focused on getting product to the floor quickly, giving great service, and hiring and developing top talent
- Worked with RP buying teams to make effective call outs to increase business
- Successfully opened a brand-new store in Braintree in September 2016 with double digit increases over plan
- Managed store and team costs to meet budget and labor goals.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
REGIONAL MERCHANDISING MANAGER
Nordstrom
04.2013 - 10.2014
- Strategic business partner to Store Managers and Department Managers across 12 stores in the Northeast.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Developed productive relationships with key account holders.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Assessed areas of service concern and developed improvement plans.
- Worked with Buying teams and Retail Directors to make RP and regular product call outs to effectively increase business and tailor product flow to the Northeast Region.
COSMETICS DEPARTMENT MANAGER
Nordstrom
02.2011 - 03.2013
- Led teams of 45-65 employees as well as partner with over 75 vendors
- Volume responsibility of $5 million and $10 million departments
- Developed a team that was focused on building strong relationships with clients, making their goals, and planning, preparing, executing successful events
- Planned, prepared and executed successful beauty events including Trend
- Beauty Shows that hosted over 700 guests and produced over $250,000 in volume
- Planned, prepared, and executed several PAs with Trish McEvoy, Bobbi Brown, and Anastasia.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Collaborated with human resources team to provide full coverage for department and create equitable schedules for Counter Managers.
- Managed team of 65 associates in cosmetics department to achieve and maintain highest standards of customer service.
ASSISTANT DEPARTMENT MANAGER
NORDSTROM
03.2009 - 01.2011
- Part of the brand-new store opening team for the Nordstrom in Cherry Hill NJ
- Was quickly promoted from within to Assistant Department Manager
- Over the course of two years I supported the Department Manager in Accessories, Men’s Sportswear, and Cosmetics.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
MANAGER
Guess INC
01.2003 - 01.2009
- Maintained store standards and delivered a positive customer experience
- Executed weekly visual merchandising floor sets
- Several Promotions leading up to Store Manager during that timeframe
- Oversaw the customer experience, training and development of the store team
- Led by example on the selling floor and maintained store standards on the selling floor and stockroom
- Track record of meeting profitability expectations for the store in sales and top conversion on the East Coast
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Diploma -
LENAPE HIGH SCHOOL
Esthetician License - Skincare And Wellness
Rizzieri Aveda School For Beauty And Wellness
Voorhees, NJ01.2003
Skills
- Proficient inMicrosoft Office including Excel and PowerPoint
- Sales Expertise
- Goals and Performance
- Store Coverage
- Finance and Accounting
- Product and Service Sales
- Customer Service
- Sales Leadership
- Order Management
- Retail Management
- Staff Training
- Sales Activities
- Client Requirements
- Event Staffing
Additional Information
- ACHIEVEMENTS , NORDSTROM ANNIVERSARY CUP WINNER 2011 Award is given to 1 Department Manager in each region with the best results and best executed business plan during our Anniversary Sale. Chosen out of 40 nominees from the East Coast Region NORDSTROM CUSTOMER SERVICE BOOK WINNER 3-time winner from 2014-2018
Certification
- Building Resilience and Preventing Burnout- Duke Corporate Education- Issued 2021
- Embracing a Growth Mindset- UC Berkeley Executive Education- Issued 2021
- Fostering Inclusion and Diversity- Yale School of Management- Issed 2021
Timeline
STORE DIRECTOR
Saks Off Fifth
08.2022 - Current
STORE MANAGER
Nordstrom
12.2021 - 08.2022
STORE MANAGER
NORDSTROM RACK
10.2014 - 12.2021
REGIONAL MERCHANDISING MANAGER
Nordstrom
04.2013 - 10.2014
COSMETICS DEPARTMENT MANAGER
Nordstrom
02.2011 - 03.2013
ASSISTANT DEPARTMENT MANAGER
NORDSTROM
03.2009 - 01.2011
MANAGER
Guess INC
01.2003 - 01.2009
Diploma -
LENAPE HIGH SCHOOL
Esthetician License - Skincare And Wellness
Rizzieri Aveda School For Beauty And Wellness
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