Rassida Bouba
Lansing,MI
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Operations
Fashion Btq
02.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Customer Service Associate
Meijer
03.2017 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Associate of Applied Science -
Prince George's Community College
Upper Marlboro, MD06.2021
High School Diploma -
Everett High School
Lansing, MI06.2017
Currently Enrolled - Practical Nursing
Lansing Community College
Lansing, MI06.2026
Skills
- Quality Assurance Controls
- Customer Relationship Management (CRM)
- Data Management
- MS Office
- Sales background
- Interpersonal Communication
- Customer relations specialist
- Report Generation
- Cultural Awareness
- Retail Operations Management
- Customer Retention
- Business Planning
- Health and safety compliance
- Incidents management
- Process Improvement
Accomplishments
Certificate of Accomplishment in High school Maths excellence.
Certificate of achievement in High school Science, Top student.
Certificate of achievement in High School U.S History, Best Student.
Certificate of achievement Gardner Leadership award.
Everett High School Certificate of Achievement 3.6 GPA.
Certification
Certified Nursing Assistant( CNA)
Certified Medication Technician( CMT)
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Manager of Operations
Fashion Btq
02.2020 - Current
Customer Service Associate
Meijer
03.2017 - 10.2017
Associate of Applied Science -
Prince George's Community College
High School Diploma -
Everett High School
Currently Enrolled - Practical Nursing
Lansing Community College
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