Cody Swartz
Shelby,OH
Summary
Dynamic operations leader with a track record of fostering team cohesion and enhancing operational efficiency at Interstate Optical Co. Excelled in program administration and customer service, implementing process improvements that significantly boosted performance metrics. Skilled in labor relations and quality assurance controls, adept at mentoring staff to achieve excellence.
Overview
24
24
years of professional experience
Work History
Manager of Operations
Interstate Optical Co
11.2007 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Deli Clerk
Geyers Supermarket
09.2005 - 05.2008
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
Grill Cook
Wendy's
11.2000 - 09.2005
- Cleaned and maintained kitchen equipment regularly.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Stored and handled goods correctly to maintain freshness and condition.
Education
Computer Networking And Telecommunications
North Central State College
Mansfield, OH09.2006
High School Diploma -
Lexington High School
Lexington Ohio05.2003
Skills
- Labor Relations
- Program Administration
- Customer Service
- Performance reporting
- Process Improvement
- Quality Assurance Controls
- Operational Efficiency
Timeline
Manager of Operations
Interstate Optical Co
11.2007 - Current
Deli Clerk
Geyers Supermarket
09.2005 - 05.2008
Grill Cook
Wendy's
11.2000 - 09.2005
Computer Networking And Telecommunications
North Central State College
High School Diploma -
Lexington High School
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