Ratana Sriprajittichai
Houston,United States
Summary
Attentive assistant manager import department with two and a haft years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability, and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager Import Department
Centran International Corporation (TH) Co.,ltd.
Bangkok, Thailand
01.2006 - 05.2008
- Monitored shipments and obtained clearance from customs and other agencies.
- Drove operational efficiency, building customer rapport to faster loyalty and increase sales.
Import Coordinator
Centran International Corporation (TH) Co., Ltd.
Bangkok, Thailand
01.2000 - 01.2005
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated company product shipments and international transactions to eliminate freight delays to increased company profit.
Import and Export Coordinator
Logitem (Thailand) Co., Ltd.
Bangkok, Thailand
01.1993 - 12.1999
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Advised clients on transportation and payment methods.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Provided excellent service and attention to customer when face-to-face or through phone
- Answered 40 calls per day to assist with customer questions and concerns.
Education
Associate of Arts - Pastry Arts - AAS
Houston Community College
Houston, TX12.2022
BBA - Marketing
Bansomdejchaopraya Rajabhat University
Bangkok, Thailand03.1998
Skills
- Product and service knowledge
- Staff training and development
- Import paperless program
- Microsoft office
- Customer relation
Certification
- Customs-specialist licensed - 2022
- Import paperless program certificate
- The board of investment of Thailand certificate
Training
- ServSafe Re-Opening Guidance: COVID-19 Precautions
- ServSafe Takeout: COVID-19 Precautions
- ServSafe Delivery: COVID-19 Precautions
Timeline
Assistant Manager Import Department
Centran International Corporation (TH) Co.,ltd.
01.2006 - 05.2008
Import Coordinator
Centran International Corporation (TH) Co., Ltd.
01.2000 - 01.2005
Import and Export Coordinator
Logitem (Thailand) Co., Ltd.
01.1993 - 12.1999
Associate of Arts - Pastry Arts - AAS
Houston Community College
BBA - Marketing
Bansomdejchaopraya Rajabhat University
- Customs-specialist licensed - 2022
- Import paperless program certificate
- The board of investment of Thailand certificate
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