Hi, I’m
Ratesa Ricks
Los Angeles,CA
Summary
Skilled Care Taker and Intake Case Manager with a proven track record at IHSS Public Authority and Us Helping Us. Excelled in enhancing resident satisfaction and client intake efficiency through innovative solutions and compassionate care. Expert in personal care and fostering trust, significantly improving community engagement and support.
Overview
12
years of professional experience
Work History
IHSS Public Authority
Care Taker
01.2013 - Current
Job overview
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Implemented volunteer program, increasing community engagement and support for residents.
Us Helping Us
Intake Case Manager
09.2022 - 04.2023
Job overview
- Evaluated program effectiveness using performance metrics and outcome data, adjusting service delivery models as needed to optimize results for clients.
- Provided ongoing support to clients throughout the case management process, offering guidance and advocating on their behalf as needed.
- Implemented new training materials for staff, enhancing their knowledge of internal processes and industry best practices.
- Collaborated with colleagues to identify gaps in service provision, developing targeted interventions to address unmet needs within the community.
- Improved client intake efficiency by streamlining data collection and documentation processes.
- Boosted client satisfaction rates through timely follow-ups and consistent communication regarding case progress.
Education
Long Beach City CollegeLong Beach, CA
Medical Assistance from Medical Assistant
Skills
- Housekeeping tasks
- Personal Care
- Safety awareness
- Meal Preparation
- Medication reminders
- Personal hygiene maintenance
Timeline
Intake Case Manager
Us Helping Us
09.2022 - 04.2023
Care Taker
IHSS Public Authority
01.2013 - Current
Long Beach City College
Medical Assistance from Medical Assistant
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