Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rati Datashvili

Philadelphia,PA

Summary

Quality Assurance Advocate, wearing many hats in client-facing positions to ensure quality product delivery. Whether taking orders over the phone or providing data-driven insights to enhance product delivery, I have been dedicated to the customer experience for over 2 years. Looking for the opportunity to incorporate my abilities as bilingual; being fluent in Georgian and English.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Uber
05.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Customer Service Representative

GSG (Zooplus)
03.2020 - 05.2022
  • Assist customers in placing orders, fulfilling refunds and handling exchanges via telephone and email
  • Handle customer complaints and provide alternatives and/or resolution
  • Liaison between customer and product producer.

Communications Specialist

Ministry of Defense Of Georgia
02.2017 - 02.2020

Communicating with different branches of the military and providing fast and accurate information on the field

Education

Bachelor of Science - Agricultural Economics

Georgian Technical University
Tbilisi
09.2015

Skills

  • Bilingual
  • Teamwork
  • Organization
  • Analytics
  • Communication
  • Dependable
  • Creativity
  • Strategic thinking

Languages

Georgian
Native or Bilingual
English
Native or Bilingual

Timeline

Delivery Driver

Uber
05.2024 - Current

Customer Service Representative

GSG (Zooplus)
03.2020 - 05.2022

Communications Specialist

Ministry of Defense Of Georgia
02.2017 - 02.2020

Bachelor of Science - Agricultural Economics

Georgian Technical University
Rati Datashvili