Ratna Pandey Lohumi
Union City,CA
Summary
Dynamic Senior Program Manager at Adobe Systems with expertise in Learning Management Systems and Agile project management. Proven track record in stakeholder engagement and strategic planning, driving system enhancements that improved user experience and operational efficiency. Adept at requirements gathering and fostering team collaboration to achieve project goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Adobe Systems
San Jose, CA
02.2025 - Current
- Product owner for Learning Management System and ServiceNow reporting tools.
- Troubleshoot escalations on issues related to content, access and system errors.
- Periodically review current LMS capabilities and industry trends and suggest new features and process improvements.
- Trained operations, delivery and leadership teams on system updates, new processes and LMS functionality through regular demos.
- Manage content libraries, integrations (e.g., HRIS, SSO, SCORM/xAPI), and third-party courseware.
- Analyzed course usage, subscription usage, user engagement and survey data; presented findings to leadership.
- Collaborated with business partners for Adobe DX and DM products to identify learner experience and operational challenges, prioritize requirements, and develop quarterly systems roadmap.
- Managed end-to-end project management of systems projects.
- Acting as a strong liaison between business stakeholders and technical teams.
- Working closely with UX designers, developers and engineering teams to explore, prioritize and implement new features in the LMS to make customer experience better and reduce manual effort for internal ops teams.
- Owning the planning and scheduling of monthly sprints. Defining user stories and acceptance criteria in JIRA. Working with the scrum team to prioritize backlog per business requirement, test, validate, and sign off on the sprint completion.
Product Manager
Adobe Systems
San Jose, CA
02.2023 - Current
- Collaborated with business partners to gather insights on learner experience and developed a quarterly systems roadmap to enhance user engagement.
- Working closely with UX designers, developers and engineering teams to explore, prioritize and implement new features in the LMS to make customer experience better and reduce manual effort for internal ops teams.
- Owning the planning and scheduling of monthly sprints. Defining user stories and acceptance criteria in JIRA. Working with the scrum team to prioritize backlog per business requirement, test, validate, and sign off on the sprint completion.
- Managed end-to-end project management of systems projects, including planning, scoping, stage implementation, and user acceptance testing.
- Acting as a strong liaison between business stakeholders and technical teams.
- Reviewed current LMS capabilities and explored other LMS options in the market, presented analysis of findings to the leadership team.
- Informed operations and delivery teams about changes in LMS functionalities, new features, and website modifications.
- Served as product owner for Service Now, managing incident management processes for ops team to streamline internal operations.
Senior Product Owner
Adobe Systems
San Jose, CA
02.2020 - 02.2023
- Owned planning and scheduling of monthly sprints, defined user stories and acceptance criteria in JIRA, and prioritized backlog with scrum team based on business requirements.
- Managed end-to-end project management of systems projects, including planning and scoping, stage implementation, and user acceptance testing.
- Working closely with UX designers and engineering team to explore, prioritize and implement new features in the LMS to make customer experience better and reduce manual effort for internal ops teams. Super User Admin access in Saba.
- Collaborated with business partners to enhance learner experience and develop quarterly systems roadmap.
- Reviewed current LMS capabilities and explored other LMS options in the market. Presented analysis of findings to the leadership team to assist in deciding on a new LMS partner.
- Acting as a strong liaison between business stakeholders and technical teams.
Product Owner and Subscriptions Program Manager
Adobe Systems
San Jose, CA
04.2017 - 01.2020
- Supported and educated team members on LMS functionality, created and updated learning manuals for internal LOBs, troubleshot daily customer and team issues, and tracked Jira tickets for LMS feature enhancements. Main LMSs: Saba, Captivate Prime.
- Subscription management and support: Global lead for all learning subscriptions offered by Adobe Digital Learning Services. Monitor new pass purchases. Reach out to customers and set-up pass holders. Main point of contact for pass holders and help them with registrations and other pass related issues/queries. Conduct new customer onboarding calls.
- Coordinated communication among training team, facilities staff, material vendors, and impacted parties to ensure effective customer training delivery.
- Collaborated cross-functionally to analyze training processes, communicate changes with trainers, recommend improvements, document processes, and develop metrics for performance measurement.
Training Resource Analyst
Bay InfoTech
San Jose, CA
10.2014 - 04.2017
- Analyzed training processes cross-functionally, communicated updates to trainers, recommended process enhancements, documented workflows, and developed metrics to evaluate performance.
- Supported launch of Saba LMS in Adobe, educating team members on system functionality and creating/updating learning manuals for internal LOBs to enhance user engagement.
- Training Coordinator Liaison: Ensured proper communications between training team, facilities staff, material vendors, and other impacted parties to ensure smooth operation of customer training delivery.
- Learning Subscription management and support: Monitored new pass purchases. Main point of contact for pass holders troubleshooted registration issues/queries.
Business Development Manager – Learning and Development
Bay InfoTech
10.2014 - 06.2015
- Researched and marketed Bay Infotech training services, presenting tailored solutions to new and existing clients.
- Conducted targeted sales and business development activities for training services, expanding client engagement.
- Developed strategic partnerships with key industry stakeholders to enhance growth.
- Conducted market research to identify new business opportunities and trends.
- Led cross-functional teams to implement innovative sales strategies and initiatives.
Assistant Manager – Learning and Development (HR)
Sun Life Financial – Asia Service Centre
Gurgaon, India
11.2008 - 08.2013
- Relationship management: Partnered with HR and finance teams for employee’s education and compliance related responsibilities. Prepared a comprehensive Employee Education Assistance Policy manual in collaboration with HR and Finance teams in Sun Life US and Canada. This manual helped employees plan their education/certifications and claim for the course fees smoothly.
- Conducted Training Need Analysis and Identification for IT teams (Development, Testing, Business Analysis and Database Administration). Planned global training calendar for the year in collaboration with US and Canadian L&D teams to ensure at least 5 learning days for all in a year.
- Program Development and facilitation: Prepared and facilitated programs on Insurance products offered in US and Canada. Specialized in Individual life, Group and Annuities. Functionality of software applications used by the IT teams. Behavioral aspects. Specialized in Communication, Cross-Cultural (US, Canada, Ireland and India) and Team Building.
- Developed and facilitated a three-day new employee orientation program, allowing new hires to connect with business heads and gain insight into Sun Life's core insurance operations.
- Conducted both classroom and remote sessions (remote sessions on Adobe connect).
- Managed vendor relationships and organized technical programs to fulfill team requirements.
- Coordinated and facilitated intermediate and advanced SQL programs for developers in India service centre, receiving positive feedback from US and Ireland counterparts for program structure and execution.
- Collaborated to organize similar program for the US and Ireland centres.
- Successfully arranged and coordinated Analyst summit for business analyst based in three different locations (US, Ireland and India).
Applications Trainer
EvalueServe.Com Pvt. Ltd.
Gurgaon, India
08.2006 - 05.2008
- Program Development and facilitation: Prepared training modules on Content Management Applications used by Analysts of Deutsche Bank based in US, Europe and Asia Pacific. Successfully conducted onsite training sessions in London for a new application roll-out in London and Australia. Received the best feedback amongst all trainers and was highly appreciated for patience and research.
- Conducted on-site and remote training sessions via Webex, improving accessibility and engagement for diverse learning environments.
- Organized refresher and new-hire training sessions on applications, enabling analysts to effectively create, format, manage, and streamline their research processes in Australia.
- Prepared questionnaires on various applications to test the knowledge of attendees post session. This was very successful and introduced for all the production teams to test knowledge and identify gaps.
Technical Process Trainer (AT&T Internet Services)
HCL Technologies BPO Operations
Noida, India
02.2004 - 08.2006
- Imparted technical foundation training (basic networking concepts) to new recruits and training them on the technical process for a US based process (SBC/AT&T Voice). Successfully completed process training for 10 batches with batch strength of 15 each.
- Developed end-to-end training intervention by analyzing needs, designing modules, delivering training, and tracking effectiveness.
- Monitored training batch performance to assess and enhance technical skills.
- Collaborated with teams to evaluate and improve technical and troubleshooting skills.
- Conducted refresher training for production teams and prepared questionnaires to assess technical and troubleshooting skills.
- Extensively worked on Peoplesoft CRM LMS to record, analyze, and report training programs.
- Accredited as the Best Trainer for the quarter in HCL, Noida and the 5th Best globally for AT&T internet services.
Education
B.E. - Computer Science & Engineering
Periyar University
01.2003
Skills
- Project management
- Agile project management
- Business analysis
- Requirements gathering
- System integrations
- Strategic planning
- Stakeholder engagement
- Problem solving
- Effective communication
- Training delivery
- Content development
Certification
- CSPO, 09/13/26
- ITIL V3 Foundation certified
- LOMA Level 1 certified
- Certified by NIS Sparta on Facilitation Skills AND Train the Trainer programs
Timeline
Senior Program Manager
Adobe Systems
02.2025 - Current
Product Manager
Adobe Systems
02.2023 - Current
Senior Product Owner
Adobe Systems
02.2020 - 02.2023
Product Owner and Subscriptions Program Manager
Adobe Systems
04.2017 - 01.2020
Training Resource Analyst
Bay InfoTech
10.2014 - 04.2017
Business Development Manager – Learning and Development
Bay InfoTech
10.2014 - 06.2015
Assistant Manager – Learning and Development (HR)
Sun Life Financial – Asia Service Centre
11.2008 - 08.2013
Applications Trainer
EvalueServe.Com Pvt. Ltd.
08.2006 - 05.2008
Technical Process Trainer (AT&T Internet Services)
HCL Technologies BPO Operations
02.2004 - 08.2006
B.E. - Computer Science & Engineering
Periyar University