Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

RATNA SRI GAJARLA

Nashville,USA

Summary

Driven Systems Administrator with [6+] years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Strong Engineering professional with a Bachelor of Degree focused in Computer Science & Engineering from Vel Tech Technical University, Chennai.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Systems Administrator

Geodis Logistics
12.2022 - Current
  • Orchestrated integration and communication of software upgrades.
  • As a part of Windows server Team scaled my experience in (AD, DNS, O365 tools, NAS, SAN)
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Leading and Managing Backups and Restores through Commvault.
  • Excelled in implementation and maintaining of Commvault disk & cloud level backups.
  • Upgraded Commvault versions to stay up to date with the technology to manage different kinds of Database and servers.
  • Have a core and deep understanding on Commvault software, Including installing, configuring and troubleshooting with the backup failures and other related issues.
  • Have a good understanding on configuring and managing storage Libraries with different storage providers(Netapp, Pure, Hyperscales, IBM COS, Azure, NAS, SAN, DELL EMC- Isilons)
  • Have a great expertise in Backup recovery procedures, Disaster recovery planning and data retention policies.
  • Independently Re-architected the backup Storage & Schedule policies and there retention plan, also introduced systematic documents for the policies.
  • Made Policies to plan Migration based on the latest Upgraded version.
  • Managed multiple Databases(SQL, MySQL, Oracle, Postgres) and NAS backups- NDMP.
  • Strong analytical and problem solving skills, had worked with vendors and professional services to get the issues resolved with excellent communication skills and ability to work independently and have managed a team on both the shores offshore and on-shore.
  • Have implemented VM backups in multiple hypervisors(VMware, Oracle KVM, XEN-center, Scale Computing, Hyper-V) and also have a best practice in cross platform VM restores.
  • Also, was part of virtualization admin and managed multiple Hypervisor's which gave the deep understanding on VM backups restore that helped in resolving the issues swiftly.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Performed software installations and upgrades on Windows operating systems.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Implemented and maintained virtual private networks.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Developed and documented network policies, procedures and standards.

Senior Systems Engineer

Cognizant Information Technology And Services
10.2018 - 12.2022
  • Backup Administrator in multiple tools - NetBackup, Commvault, Azure.
  • Installation, Upgrading & Configuration of CommCell, NetBackup Master/Media Agent, Server & Azure Clients.
  • On-boarding new clients in a backup environment.
  • Configuring IntelliSnap (app-aware) backups for Commvault.
  • Configuring and generating reports from Commvault cloud web services.
  • Configuring and troubleshooting DB backups and recovery (SQL & ORACLE).
  • Hands-on experience on BCV Critical level backups for NetBackup.
  • Hand-on experience with Veritas NetBackup appliances (5220, 5230 & 5240).
  • Managing Unix, Linux, Win2K & 2k3 servers.
  • A Very good Understanding of Storage Infrastructure and installing the best backup & recovery for the client.
  • Wrote policies for system backup, handling of backup media, data retention and management.
  • Integrating resource management, recovery management.
  • Deploy better disaster recovery plans for clients.
  • Deploying High Availability Environment for clients.
  • Implemented and tested problem management tickets which are escalated from the Technical team.
  • Identify Hung jobs, slow Backups, Failed Backup and restart jobs.
  • Planning storage units, pools, allocating tape drives to different servers depending upon size and criticality of data.
  • Reviewing backup logs and coordinating with various teams like Database and system administration team.
  • Restoration of data to end users, requesting tapes from offsite to onsite for restorations.
  • Restoration of files, system state restore for rebuilding crashed servers.
  • Configure and perform Catalog Backups and Importing Images in NetBackup.
  • Removing / deleting Client Servers from Veritas NetBackup and Commvault Schedule after approval for Decommission.
  • Upgrading clients to new versions based on the CommCell & master servers compatibility.
  • Desk & Media Management.
  • Adding media and removing media from the tape library.
  • Troubleshooting tape Drive related Issues.
  • Performed change request activities on weekends in coordination of Sys admin & project Management.
  • Minimize service down time and meet Service Legal Agreement (SLA).
  • Storage allocation and capacity management.
  • Updating storage utilization report on Monthly basis.
  • Performance analysis and tuning.
  • Disk management & Data Migrations.
  • Importing images and performing DR tests.
  • Monitoring and management, status checking (health check).
  • Coordination with hardware vendor's for any hardware failure.
  • Troubleshooting connectivity and performance issues with replication.
  • Monitoring alarms and alerts in events and tasks.
  • On On-call rotation and Supported P0 and P1 issues.
  • Reviewing & Approving Changes in our Queue.
  • Ensure customer satisfaction and delivery of projects.
  • Familiar with Incident, problem and change management tools.
  • Following all processes and procedures involved and maintaining checklists and generating reports.
  • Configured Azure Backup and site recovery for On-Premise Server and Azure Virtual machine.
  • Configuring Availability set Instance and Auto scaling to VM's as per requirements.
  • Implementing and Managing Virtual Networks, Cloud Services, Storage Accounts, and deploying Windows VMs through Management Portal, ARM templates and PowerShell.
  • Monitoring and troubleshooting Azure Resources using log analytics.
  • Configuring Security center and Diagnostics logs to monitor Azure infrastructure.
  • Created document management protocols and presented to management for review.

System Engineer

Xperia Technologies Pvt Ltd
08.2017 - 09.2018
  • Provide advice on ITS backup and storage services.
  • Manage and maintain backup systems on NetBackup Tool.
  • Ensure backups are run to schedule and retention is met.
  • Verify all full backup jobs.
  • Monitoring Full backup jobs in regular intervals of time and reinitiating failed backups if there are any.
  • Scheduling backups for monthly, weekly and daily basis.
  • Maintain audit trail of backups and restores.
  • Provide reports on job success/failure.
  • Raise event alerts on any backup failures.
  • Perform file restore operations as required.
  • Worked on Windows and NDMP file level and folder level restores.
  • Compiled data and generated graphs to interpret results and suggest key operational improvements.
  • Assigning critical service requests to senior engineers.
  • Perform daily health check (verifying catalog backups, Master and Media connectivity, verifying if all drives are up and running, Checking Count of scratch tapes).
  • Performed a couple of VM restores as per the assigned service request.
  • Configured VM backup in Netbackup 7.7.3 version for one of the clients as per the assigned service request with high priority.
  • Learned and worked on different approaches of backing up data and restoring them in NetBackup.
  • Worked with some of the tasks from storage. such as Disk space addition, Reclaims, Adding new drive, LAN mapping and mixing.
  • Recalling scratch tapes.
  • Desk & Media Management.
  • Tape recalls for data recovery requests.
  • Performed Data Decommission tasks as per assigned CR task.
  • Pulling reports from Op-center as required.

Education

Batchelor's in Computer Science And Technology - Computer Science & Engineering

Veltech DR RR & DR SR Technical University
Chennai India
2017

Skills

  • Backup and Recovery - "Expertise in Commvault" (Commvault, NetBackup, Networker, Azure)
  • Infrastructure management
  • Service-NOW
  • Virtualization (VMware, Scale Computing, Oracle KVM, Hyper-V, XEN-Center
  • Windows (AD, DNS, OS-2012,2016,2019,2022)
  • Physical Servers & Storages (DELL OME, DELL EMC-Isilon, Cisco UCS, Hyperscale, IBM COS, Azure Blob)
  • IBM-Tivoli Tape Library Console
  • Secure Sync
  • Linux - Backup related & basic commands
  • Op-center

Certification

  • Dell EMC : Associate - Information Storage and Management Version 3.0
  • Azure Fundamentals

Languages

English
Full Professional
Telugu
Full Professional
Hindi
Full Professional
Tamil
Limited Working

Timeline

IT Systems Administrator

Geodis Logistics
12.2022 - Current

Senior Systems Engineer

Cognizant Information Technology And Services
10.2018 - 12.2022

System Engineer

Xperia Technologies Pvt Ltd
08.2017 - 09.2018

Batchelor's in Computer Science And Technology - Computer Science & Engineering

Veltech DR RR & DR SR Technical University

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