Raude Belensee Louis
Naples,FL
Summary
Organized and dependable hospitality management undergraduate seeking opportunities to grow and strengthen hospitality knowledge. Successful and passionate team player ready to take on any added responsibilities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Event Concierge/Business Center Attendant
The Ritz-Carlton Naples Tiburon
09.2022 - Current
- Operate at hotel’s business center assisting meeting planners as well as leisure guests with printing, package shipping/receiving as well as any additional needs,
- Serve as liaison between meeting planners and all hotel departments to ensure smooth and successful meetings and special events.
- Assisted with lateral service at the Ritz-Carlton Naples Beach Resort when needed.
Event Concierge
JW Marriott Marco Island Beach Resort
02.2021 - 08.2022
- Offered friendly and efficient service to guests, handled challenging situations with ease.
- Communicated directly with Event Managers along with Event Services Managers to ensure all Meeting Planner’s expectations are met
- Awarded with multiple Gold Keys from various groups for being outstandingly hospitable.
Hostess
JW Marriott Marco Island Beach Resort
06.2021 - 01.2022
- Greeted all guests with a warm yet professional welcome at Maia Breakfast restaurant
- Effectively communicated with front and back of house to ensure high guest satisfaction
- Assisted servers, bussers, and food runners when needed.
Server
Discovery Village Senior Living
11.2020 - 05.2021
- Served food and beverage using strong patience skills while attending to all resident needs.
- Bussed and reset tables, working efficiently to keep dining room and work areas clean
- Set positive tone with every dinning experience with residents and coworkers.
Education
Bachelor of Science - Resort and Hospitality Administration
Florida Gulf Coast University
Fort Myers, FL05.2025
Skills
- Customer Service
- Analytical Thinking
- Creativity
- Event Planning
- Conflict Resolution
- Hospitality Service Expertise
- Communication
- Project management
Timeline
Event Concierge/Business Center Attendant
The Ritz-Carlton Naples Tiburon
09.2022 - Current
Hostess
JW Marriott Marco Island Beach Resort
06.2021 - 01.2022
Event Concierge
JW Marriott Marco Island Beach Resort
02.2021 - 08.2022
Server
Discovery Village Senior Living
11.2020 - 05.2021
Bachelor of Science - Resort and Hospitality Administration
Florida Gulf Coast University
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