Raul A. Llerena
Yonkers,NY
Summary
Skilled in customer service with background as Delivery Driver. Strong leadership skills, adept at promoting a culture of excellent customer service. Have proven ability to boost team morale and productivity while enhancing overall customer satisfaction in previous roles.
Overview
1
1
year of professional experience
Work History
Pizza Delivery Driver
Pizza Pizza
Yonkers, NY
10.2024 - 01.2025
- Carried food in insulated bags to maintain hot or cold temperature.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Adhered to company policies and procedures as outlined in employee handbook.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Used point-of-sale hardware and software to enable smooth pizza transactions when delivering or helping out at store.
- Contacted customers prior to delivery to coordinate delivery times.
- Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
- Implemented energy-efficient driving techniques to minimize fuel consumption and reduce environmental impact.
Rosie's Bistro
Waiter
Yonkers, NY
05.2024 - 08.2024
- Replenished food items from inventory and rotated ingredients.
- Provided exceptional service to high volume of daily customers.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Managed multiple tasks simultaneously with accuracy and efficiency.
- Collaborated with team to deliver timely service of items.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up work stations prior to opening to minimize prep time.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
High School Diploma -
Brookdal
Guayaquil, Ecuador05-2007
Skills
- Customer service
- Excellent communication
- Flexible and adaptable
- Organizational skills
- Dependable and responsible
- Critical thinking
- Merchandise upselling
- Stock replenishment
- Product knowledge
- Money handling
- GPS and route planning
- Safe driving record
- Problem Solving
- Man of Service
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Pizza Delivery Driver
Pizza Pizza
10.2024 - 01.2025
Rosie's Bistro
Waiter
05.2024 - 08.2024
High School Diploma -
Brookdal