Raul Alvarez
San Antonio,TX
Summary
Organized and dependable detail-oriented candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
4
4
years of professional experience
Work History
Back-End Supervisor
Vizza Wash
10.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Achieved results by working with staff to meet established targets.
Cashier Team Lead
Academy Sports And Outdoors
07.2021 - 10.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Team Leader
Party City
10.2019 - 06.2021
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
No Degree - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX12.2024
Associate of Arts - Criminal Justice
San Antonio College
San Antonio, TX05.2020
Skills
- Staff Management
- Process Improvement
- Policy Enforcement
- Priority management
- Goal-Oriented
- Complex Problem-Solving
- Professionalism
- Continuous Improvement
- Excellent Communication
- Time management abilities
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Back-End Supervisor
Vizza Wash
10.2022 - Current
Cashier Team Lead
Academy Sports And Outdoors
07.2021 - 10.2022
Team Leader
Party City
10.2019 - 06.2021
No Degree - Criminal Justice
The University of Texas At San Antonio
Associate of Arts - Criminal Justice
San Antonio College
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