Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Raul Antonio Herrera

Houston,TX

Summary

Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.

Overview

21
21
years of professional experience

Work History

Store Manager

Brake Check
11.2013 - Current
  • Greet customers upon arrival; answer telephone calls timely and professional manner; conducts customer service calls such as reminder and thank you phone calls.
  • Fill the store's bays for the A1 inspect, sell, cross sell, and manage production
  • Uphold Brake Check's core values of integrity, reliability and urgency through work performed.
  • 5 Star Certified through training in Team Portal by completing modules, assessment and acquiring tools required for roles as assigned.
  • Hire, train, manage and retain team members, including scheduling, supervising and appraising work; rewarding, motivating, counseling and disciplining team member; addressing team member complaints and resolving problem.
  • Led daily store operations, ensuring optimal inventory levels and merchandising standards.
  • Collaborated with management to create promotional strategies that increased car count.
  • Conducted regular store compliance with company policies and safety regulations.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.


Mail Carrier

United States Postal Service
Houston, TX
10.2012 - 10.2013
  • Case mail and Arrange in delivery sequence deliver mail six days a week on route
  • Deliver packages and mail to businesses and people in towns, cities, and rural areas.
  • Place packages and letters in mailbox and secure with mailbox flap.
  • Secure many envelopes or parcels.
  • Retrieve outgoing mail from boxes.
  • Place larger packages on porch or doorstep, Ensure people sign off for receipt of package if necessary.
  • Leave notices on customers' doors informing them packages could not be delivered and will be held.
  • Take packages into businesses and give to individual.
  • Collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail.
  • Answer questions about postal regulations.
  • Provide change-of-address cards and other postal forms when requested.
  • Operate approved vehicle to deliver mail or walk on foot.
  • Inform individuals when mail cannot be delivered due to holidays or inclement weather.
  • Deliver all outgoing mail to the usps facility and endorse mail that was not able to be delivered due to different type of reason.

Package Handler

Fed Ex
Houston, TX
09.2012 - 10.2012
  • Responsibility for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner.
  • Scanned packages according to prescribed procedures. Remains current on phasar/cosmos tracking methods and shipping requirements as needed.
  • Scanned material for system records match, packaging and obvious physical damage/defects, following established policies/procedures for disposition if required.

Driver

System one/ Hershey
Houston, TX
03.2012 - 04.2012
  • Drive one of the Sales Representative to store destinations to promote Hershey products.
  • Setting up display for Sales Representative
  • Making sure that company van up to date with routine inspection
  • Keeping track with inventory
  • Making sure van is clean and ready for next day work project
  • Planning out next day route by using google map

Project Desk

Quarries Direct International
Houston, TX
11.2011 - 03.2012
  • Provided excellent customer service to clients in person and over the phone
  • Used QuickBooks to update sales
  • Daily office duties such as copies, scanning and word documents for manager
  • Processed returned and credits to customers accounts
  • Internet Marketing posting sales ads to boosts sales
  • Scheduling pick up with major Freight Company's
  • Depositing large amount of money to the bank
  • Translating for contractor

Loss Prevention

Fry’s Electronics
Houston, TX
02.2005 - 11.2011
  • Maintain documentation of all loss prevention activity.
  • Collaborate with law enforcement to investigate and solve external/internal theft or fraud cases.
  • Responsible for protecting company assets.
  • Responsible for quarterly inventory count.
  • Responsible for identifying safety hazards throughout the building and assuring proper steps are followed to address all hazards.
  • Worked with demo alarms and perform repairs when required and install/setup alarms.
  • Performed duties in Shipping & Receiving for security purposes as well as utilizing hand held scanner to receive merchandise.
  • Conduct cycle counts throughout the store to assure false positive and false negative numbers do not occur in inventory data.
  • Attended weekly team building meetings and participated in building exercise.
  • Reviewed other associates’ cash and transaction receipts ensuring all are error-free.
  • Help loss prevention officer detain Shoplifters.
  • Help customer with question about our store policy and return policy.

Education

Diploma -

Sam Houston High School
Houston, TX
06.2002

Skills

  • Preventive Maintenance
  • Brake systems
  • Parts replacement
  • Vehicle inspections
  • Axle repairs
  • Bearing replacement
  • Tire rotation
  • Suspension systems
  • Wheel alignment
  • Engine oil changes
  • Road testing
  • Hand and power tools

LANGUAGE

Bilingual-Fluent in Spanish and English

Timeline

Store Manager

Brake Check
11.2013 - Current

Mail Carrier

United States Postal Service
10.2012 - 10.2013

Package Handler

Fed Ex
09.2012 - 10.2012

Driver

System one/ Hershey
03.2012 - 04.2012

Project Desk

Quarries Direct International
11.2011 - 03.2012

Loss Prevention

Fry’s Electronics
02.2005 - 11.2011

Diploma -

Sam Houston High School

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