Mark Phelps
Dover
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Store Manager
Autozone
12.2019 - Current
- Developed and implemented strategies for expanding customer base
- Conducted market research to identify new business opportunities
- Maintained relationships with existing clients by providing superior customer service
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Tire Technician
Flynn Tire
06.2019 - 11.2019
- Inspected tires for defects and wear, measured tread depth and determined need for replacement
- Replaced worn tires with new ones of the same size and type
- Balanced wheels using electronic machines to ensure even tire wear
Education
High School Diploma -
Morgan High School
McConnelsville, OH06.1991
Skills
- Returns Processing
- Sales Skills
- Customer Service
- Commercial Sales Experience
- Training and Mentoring
- Tire Mounting
- Tire Balancing
- Rotation and Balancing
- Oil Changes
- Fluid Checks
- Valve Stem Replacement
- Air Filter Replacement
- Tire Damage Assessment
- Inventory Management
- Battery Replacement
- Automotive Maintenance
- Safe Vehicle Lifting
- Puncture Repair
- Power Tool Operation
- Tire Sensor Resets
- Battery Checks
- Tire Rotation
- Proper Tire Inflation
- Wheel Removal
- Inventory Maintenance
- Hand and Power Tool Operation
- Preventive Maintenance
- Order Management
- Staff Training
- Hydraulic Jacks
- Tire Rotations
- Puncture Sealing
Timeline
Store Manager
Autozone
12.2019 - Current
Tire Technician
Flynn Tire
06.2019 - 11.2019
High School Diploma -
Morgan High School
Similar Profiles
Maryanna RangelMaryanna Rangel
Sales Associate at AutoZoneSales Associate at AutoZone
Amanda StolpAmanda Stolp
Sales Associate at AutoZoneSales Associate at AutoZone
Annabelle FlorenceAnnabelle Florence
Commercial Sales Manager at AutoZoneCommercial Sales Manager at AutoZone
Sean TrailSean Trail
Hub Driver at AutoZoneHub Driver at AutoZone
Amber StricklinAmber Stricklin
Patient Service Representative at Olmsted Medical CenterPatient Service Representative at Olmsted Medical Center