Raul Arroyo
La Mesa,USA
Summary
Knowledgeable Automotive Service Advisor specializing in vehicle repair and maintenance. Strong customer service expertise enhances client satisfaction through effective issue resolution. Managed multiple priorities while ensuring high-quality workmanship and successfully recommended maintenance services to boost vehicle performance and safety.
Overview
14
14
years of professional experience
Work History
Service Advisor
Carl Burger Dodge Chrysler Jeep Ram World
11.2017 - Current
- Guided customers through repair process to ensure satisfaction and facilitate vehicle repairs.
- Coordinated vehicle write-ups and delegated repairs among technicians, warranty companies, and customers.
- Delivered vehicles to customers post-repair, ensuring clarity on completed services.
- Started with company as an Express Lane advisor assisting customers with basic maintenance the vehicle may need and moved up to the main drive as a service advisor.
Assistant to Service Manager
Rock Auto Group
07.2016 - 11.2017
- Conducted vehicle inspections to ensure quality standards met, confirming vehicles were free of damages and detailed for presentation.
- Coordinated auction vehicles by dispatching them to mechanical, paint, wash, and dealership departments for sale preparation.
- Oversaw vehicle operations and inspected vehicles to confirm absence of open recalls.
Salesman/service
Online Auto Group
06.2014 - 07.2016
- Guided customers in selecting vehicles tailored to enhance their business operations.
- Sold commercial vehicles to business owners based on specific operational needs.
- Reconditioned auction vehicles and prepared them for successful resale.
Tow Truck Driver
D & R Towing
08.2011 - 06.2014
- Towed vehicles purchased at auction to dealerships, ensuring timely delivery of inventory.
Education
High School Diploma -
Mira Mesa High School
San Diego, CASkills
- Service Advisor Experienced
- Bilingual (English/Spanish)
- CDK experience
- Automotive knowledge
- Repair delegation
- Client communication
- Time management
- Strong work ethic
- Computer skills
- Listening skills
- Service scheduling
- Complaint resolution
- Service recommendations
- Customer service excellence
References
Available upon request.
Key Qualifications
- Been in the car industry since 2011
- 8 Years experience as Service Advisor
- Basic computer skills
- Bilingual (English/Spanish)
Timeline
Service Advisor
Carl Burger Dodge Chrysler Jeep Ram World
11.2017 - Current
Assistant to Service Manager
Rock Auto Group
07.2016 - 11.2017
Salesman/service
Online Auto Group
06.2014 - 07.2016
Tow Truck Driver
D & R Towing
08.2011 - 06.2014
High School Diploma -
Mira Mesa High School