RAUL A. WYATT
Centennial,USA
Summary
Orchestrated Salesforce CRM integration with sales engineering processes, achieving 45% improvement in lead conversion rates and generating $5 million in revenue during first year.
Overview
7
7
years of professional experience
Work History
Account Executive
Hear.com
07.2024 - Current
- Handle a high volume of outbound calls. Warm Leads
- Develop individual solutions based on the hearing needs of our customers
- Provide knowledge and in-depth advice for hearing loss and hearing aids
- Schedule appointments with customers and our partner providers.
- Support our customers during their 45-day trial until they are 100% happy with their devices
- Strong organizational and analytical skills
- Great empathy with solution driven sales experience
- Loan Consultants work directly with consumers to finance ear loan.
- Build rapport with consumers, asking probing questions, and offering ancillary products.
- Contact consumers via inbound & outbound phone calls
- Educate consumers on benefits of ancillary products Hear.com sells
- Work with internal pricing analysts to find the best option for the consumer
- Present finance options and offer ancillary products to consumers
- Assist consumers in gathering documentation to complete refinancing transaction
- Build and maintained client base, keep client plans up-to-date and acquire new clients on an ongoing basis
- Contact clients periodically to determine if there have been changes in their financial status
- Provide knowledgeable, objective financial guidance and customized to consumer segments Strategic Partner to both current and prospective customers.
- Use proven sales strategies and CRM tools to effectively promote and sell the company’s products, image
- Pursue and secure major project business, demonstrating a strong ability to close deals.
Sales Professional / Tech sales
AT&T / DirecTV
01.2018 - 01.2024
- Provided effective product support using engineering skills to ensure customer satisfaction.
- Collaborated with a 12-person sales team to identify technical requirements for clients.
- Maintained monthly and quarterly sales forecasts, routinely exceeded quotas by 25% or higher.
- Made 60 cold calls to small business customers weekly to generate quality leads for the sales staff.
- Excellent email and phone communication skills and etiquette.
- Face-to-face and remote sales to new customers and cross/up/repeat sales to existing customers.
- Experience in implemented efficient customer service systems and processes to support a growing business.
- Strong understanding of IT services, managed services, and cloud-based technologies
- Working knowledge of IT infrastructure and managed services offerings such as remote monitoring and management (CRM) tools, cloud services, cybersecurity, and backup solutions
- Demonstrated experience in building long-term client relationships, with a deep focus on understanding and anticipating client needs
- Excellent judgement and problem-solving skills, ensuring the company meets and exceeds client expectations
- Ability to clearly communicate technical information and project updates to both technical and non-technical stakeholders
- 5 plus years in sales closing experience selling a SaaS product to small business owners as an Account Executive.
- 5 plus year of sales experience in Digital Marketing or TV/Online Ad sales
- Sol and managed multi-media marketing solutions, including OTT/CTV and sales, targeting regional/national small and medium-sized businesses
Education
Bachelor of Science - Networking and Information Systems Security
Independence University
01.2022
Bachelor Of Science - Business Administration Finance
University of Colorado
Skills
- Sales Force
- Wireless Network
- AutoCAD
- Remote / Hybrid
- Microsoft Office 365
- MATLAB
- SolidWorks
- Python
- HubSpot
- Zoom
- SQL
- CRM
- Teamwork skills
- Strategic selling
- Customer service
- Written and verbal communication
- Pipeline management
- Relationship building and management
- Account management
- Client relationship building
Accomplishments
- Supervised team of 20 staff members.
- Achieved a by completing 1005 with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Full Professional
Timeline
Account Executive
Hear.com
07.2024 - Current
Sales Professional / Tech sales
AT&T / DirecTV
01.2018 - 01.2024
Bachelor Of Science - Business Administration Finance
University of Colorado
Bachelor of Science - Networking and Information Systems Security
Independence University
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