Raul Castillo
Tucson,AZ
Summary
Hardworking and fast-learning professional with experience in technical support, operations, delivery, and team leadership. Known for stepping up when others won’t, solving problems independently, and thriving in high-pressure environments. Looking for a role in a workplace that values teamwork, accountability, and strong leadership—where lazy work isn’t tolerated, and everyone pulls their weight. Committed to consistency, growth, and contributing to a positive, non-toxic environment.
Overview
10
10
years of professional experience
Work History
General Operations Support
Southern Arizona VA Health Care System
Tucson, AZ
01.2022 - Current
- Delivered meals and supplies to over 80 patients daily, with speed and accuracy.
- Maintained work areas, restocked materials, and operated equipment, including compactors and lifts.
- Took initiative to manage tasks and help coworkers during understaffed or unorganized shifts.
- Handled responsibilities beyond assigned duties to keep operations running smoothly.
- Reported process issues and consistently supported the team even without formal recognition.
Technical Support Specialist
Endurance International Group
Phoenix, AZ
01.2019 - 07.2025
- Provided technical support for customers using the company’s website hosting platform.
- Diagnosed and resolved complex back-end issues, including login problems, code errors, and plugin conflicts.
- Assisted customers over phone and chat, with support sessions lasting from 30 minutes to 2+ hours depending on technical complexity.
- Maintained professionalism and patience during high-stress troubleshooting with frustrated clients.
- Logged support tickets, documented recurring issues, and escalated high-priority bugs to developers.
- Gained hands-on experience with HTML, CMS platforms (like WordPress), and hosting control panels.
Team Lead – Retail Operations
Journeys Shoes
Tucson, AZ
10.2017 - 01.2025
- Supervised a 14-person team in retail sales and daily operations.
- Maintained store readiness and helped over 100 customers per day with purchases and service issues.
- Scheduled employees, tracked time and attendance, and submitted payroll logs accurately.
- Acted as the point of contact between the store and the corporate office for escalated concerns.
Delivery Driver
DoorDash
Phoenix, AZ
07.2020 - 11.2021
- Completed 50+ hours per week of consistent delivery work using routing apps and order-tracking tools.
- Maintained fast, accurate deliveries using Google Maps, Waze, and DoorDash systems.
- Communicated with customers to resolve issues, clarify addresses, and ensure satisfaction.
- Managed mileage logs, route plans, and time windows independently.
Assistant Manager
AZ Airtime
Tucson, AZ
12.2015 - 10.2017
- Managed a team of 25+ employees in a fast-paced entertainment facility.
- Oversaw customer entry, events, and daily operations with minimal supervision.
- Tracked timekeeping, monitored attendance, and helped organize staff accountability.
- Coordinated group events (birthday parties, school trips) and ensured safety rules were followed.
- Took the lead on floor supervision, resolved guest issues, and kept operations running smoothly.
Education
High School Diploma -
Flowing Wells High School
Tucson05-2017
Skills
- Order Delivery
- Technical Troubleshooting
- Inventory Management
- Equipment Operation
- Team Supervision
- Customer Support
- Customer Service & Conflict Resolution
- Technical Troubleshooting & Issue Escalation
- Peer Leadership & Team Accountability
- Time Management, Scheduling & Consistency
- Problem Solving in Fast-Paced Settings
- Communication (Phone, Chat, In-Person)
- Route Optimization (Google Maps, Waze, DoorDash App)
- Basic Web Troubleshooting (Plugins, Logins, CMS Platforms)
- Microsoft Office (Word, Excel, Outlook)
- Self-Motivation & Independent Work Ethic
- Adaptability Across Job Functions
- Patience & Focus in High-Stress Situations
Timeline
General Operations Support
Southern Arizona VA Health Care System
01.2022 - Current
Delivery Driver
DoorDash
07.2020 - 11.2021
Technical Support Specialist
Endurance International Group
01.2019 - 07.2025
Team Lead – Retail Operations
Journeys Shoes
10.2017 - 01.2025
Assistant Manager
AZ Airtime
12.2015 - 10.2017
High School Diploma -
Flowing Wells High School
Similar Profiles
Rufus J. FlomoRufus J. Flomo
Clinical Trial & Regulatory Coordinator at BIOMEDICAL RESEARCH AND EDUCATION FOUNDATION OF SO. ARIZONA, – SOUTHERN ARIZONA VA HEALTH CARE SYSTEM (SAVAHCS)Clinical Trial & Regulatory Coordinator at BIOMEDICAL RESEARCH AND EDUCATION FOUNDATION OF SO. ARIZONA, – SOUTHERN ARIZONA VA HEALTH CARE SYSTEM (SAVAHCS)
Michaela ThurstonMichaela Thurston
Volunteer, Medical Media Preproduction Specialist at Southern Arizona VA Health Care SystemVolunteer, Medical Media Preproduction Specialist at Southern Arizona VA Health Care System
Maria MartinMaria Martin
Registered Nurse PACU at Southern Arizona VA Health Care SystemRegistered Nurse PACU at Southern Arizona VA Health Care System
Gabriela PerezGabriela Perez
Head of Administration at Amani Community Center / AZ TenderhandsHead of Administration at Amani Community Center / AZ Tenderhands
Keano ChavezKeano Chavez
Assistant Club Manager at Tens Show ClubAssistant Club Manager at Tens Show Club