Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Work History
Operations Manager
2 Years 3 Months
AmeriCold Logistics | 07.2024 - Current
Streamlined inventory management processes to enhance accuracy and efficiency in supply chain operations.
Oversaw daily warehouse operations, ensuring compliance with safety regulations and company standards.
Implemented training programs for new staff, improving onboarding efficiency and operational knowledge retention.
Analyzed operational workflows to identify areas for process improvement and cost reduction initiatives.
Managed performance metrics tracking, facilitating data-driven decision-making across logistics operations.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Facilitated smooth collaboration between departments through clear communication channels.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Encountered a gap from extra handling that the site was not capturing
Participated in the development and implementation of a new drop lot program, supporting operational efficiency and process improvements.
Assisted with the implementation of a site bot program, helping streamline site operations and improve workflow management.
Shift Supervisor and Safety Representative
12 Years 8 Months
Americold Logistics | 11.2011 - 07.2024
I am able to work most positions, haul-in, haul-out, load trucks and trains and inventory. As Safety Rep., I give safety topics to my co-workers and help with any questions they may have. 'Contributed to LMAT committee efforts to enhance employee performance incentives.' is a committee that sets standards to help employees receive incentives on how well hard we work. 99% of work is done by forklift.
Trained new employees on safety protocols, fostering a culture of responsibility towards workplace safety practices.
Collaborated with management to create a strong safety culture, fostering employee engagement and commitment to safe work practices.
Acted as a resource for colleagues on safety topics, responding to questions and concerns with expertise and clarity.
Key Person, Assistant Manager
6 Years 2 Months
Paul’s Market | 08.2003 - 10.2009
I trained approximately thirty employees, and Managed staff to ensure optimal performance. I opened and closed the store, inventoried back stock, built displays, waterfalls and side stacks. I verified the safe and tills. I also pre-advanced, pre-committed and ordered groceries. I Facilitated communication for Spanish-speaking clientele for the Spanish speaking customers. I very effectively utilized online store link effectively the online store link. Assisted in closing Ontario, Oregon Paul’s Market store and opening Boise, Idaho store, ensuring smooth transitions.
Assisted in inventory management to ensure accurate stock levels and minimize shortages.
Collaborated with team members to streamline checkout processes and enhance customer experience.
Maintained cleanliness and organization of store displays to attract customers effectively.
Merchandiser, Warehouseman
4 Years 7 Months
Pepsi-7up Bottling Co. | 02.1999 - 09.2003
Managed financial accounts for accurate tracking. Built product displays, managed back stock, and delivered products to optimize visibility and availability. Set up fountain machines, rotated deliveries at store and warehouse, and crushed cans to maintain inventory organization. I loaded trucks for next day deliveries and received a license to operate forklifts.
Analyzed market trends to optimize product placement and increase visibility.
Collaborated with sales team to align promotional strategies with merchandising efforts.
Implemented inventory management practices to ensure stock availability and reduce waste.
Cashier, Shift Leader
1 Year 6 Months
Jack in the Box | 08.1997 - 02.1999
Took orders and operated cash register, ensuring accurate transactions. After taking a management class I became a shift leader. As a shift leader I Ensured all shifts were staffed were covered. I worked as a manager in the evening and Prepared food items for service. I also worked as a cook and worked every shift available, including morning, swing, and graveyard.
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash register balances throughout shifts.
Assisted customers with menu selections and special requests.
Education
High School Diploma
Treasure Valley Community College | Ontario, Oregon | 01-1999
I have been certified as a forklift operator. I also completed a management class and received a certificate of management. I have completed LinkedIn certifications. also PSM,Security awareness training, Ammonia awareness training, and coaching skills for leaders and managers.
Skills
Operations management
Process improvement
Customer relationship management
Planning and implementation
Team leadership
Staff management
Decision-making
Team performance management
Operational efficiency
Customer relations
Team collaboration
Reliability and punctuality
Work ethic
Patience and empathy
Problem-solving
Policy implementation
MS office
Leadership development
Computer literacy
Interpersonal skills
Public speaking
Professional conduct
Technology proficiency
Accomplishments
Promoted to Operations Manager after 12.5 years with the company.