Raul Chavez
San Antonio,TX
Summary
Knowledgeable Network Operations Center Technician with 5 years of experience in the IT industry. Customer service professional, with 15+ years of proven progressive management and training experience, who thrives on helping teams and individuals overcome software and hardware issues that impact performance.
Overview
5
5
years of professional experience
Work History
Production Control Administrator / NOC Technician
CPS Energy
San Antonio, TX
02.2023 - Current
- Monitored network infrastructure, including servers, switches, virtual machines, network gateways, load balancers, and other critical systems, optimizing performance through alerts and virtual machine configurations in Microsoft Azure.
- Executed network administration duties and supported applications for infrastructure security under NERC CIP guidelines.
- Executed data migration to ServiceNow and conducted developer testing for integration with primary monitoring service, enabling automated incident creation in ticketing system.
- Trained new employees and contractors on systems and applications for network monitoring, conducting progress evaluations and providing feedback on performance and quality assurance.
Service Desk Analyst
CPS Energy
San Antonio, TX
10.2021 - 02.2023
- Resolves service requests via e-mail, employee portal, telephone, and walk-in while providing updates and helping with satisfactory resolution to their requests and incidents.
- Identified and diagnosed issues related to end user computing, telephony, software token distribution, and Active Directory, facilitating timely resolutions.
- Liaised with support departments during incident management, creating tasks, coordinating activities, documenting progress, and confirming resolutions with end users.
- Documented and recorded all incidents and service requests, including escalations to support teams, ensuring accurate tracking and resolution.
- Trained in the NOC by monitoring alerts and coordinating with support groups to resolve incidents.
Education
Bachelor of Applied Technology - Cloud Computing
Northwest Vista College
San Antonio, TX12-2025
Associates of Applied Science - Network Administrator
Northwest Vista College
San Antonio, TX12-2023
Associates of Arts -
Northwest Vista College
San Antonio, TX12-2022
Skills
- Active Directory
- Alert Configuration
- SSH
- Wired and Wireless Networks
- Security Permissions
- Zenoss Monitoring
- SiteScope
- Cisco Applications
- Microsoft Azure Native
- Group Policy
- OpCon Batch Job Processing
- ServiceNow
Custom
- ACI Learning San Antonio, TX
- Computer User Support Specialist Jun 2021
- CompTia A+ Jun 2024
Timeline
Production Control Administrator / NOC Technician
CPS Energy
02.2023 - Current
Service Desk Analyst
CPS Energy
10.2021 - 02.2023
Bachelor of Applied Technology - Cloud Computing
Northwest Vista College
Associates of Applied Science - Network Administrator
Northwest Vista College
Associates of Arts -
Northwest Vista College