Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Maintenance Technician I
Marriott International, Inc.
06.2022 - Current
Troubleshot equipment breakdowns and performed preventive maintenance.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Inspected and maintained equipment to keep items in top working condition.
Monitored and documented work performance in maintenance logs in compliance with company guidelines.
Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Followed instructions from supervisor regarding daily job tasks and duties.
Executed tasks within time and budget constraints.
Positively engaged with customers and maintained a professional appearance as a company representative.
Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
Guest Service Representative
Marriott International, Inc.
08.2021 - 06.2022
Resolved guest complaints and discrepancies in a prompt and courteous manner.
Welcomed guests on arrival, displaying a professional and friendly approach.
Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
Oversaw fast-paced front desk operations and guests' needs at a busy facility.
Processed guest check-ins and check-outs following procedures for fast turnover.
Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
Facilitated and coordinated transportation services for guests.
Sushi Chef
Bento Asian Kitchen + Sushi
09.2019 - 04.2020
Prepared high-quality seafood, rice, and ingredients for sushi.
Monitored food production to verify quality and consistency.
Maintained well-organized mise en place to keep work consistent.
Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
Placed orders to restock items before supplies ran out.
Trained kitchen staff to perform various preparation tasks under pressure.
Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Education
Master's degree in Hospitality -
Chaplin School of Hospitality And Tourism Management
Aventura, FL
11.2022
Bachelor of Science degree in Hospitality Management - Hospitality Management
Chaplin School of Hospitality And Tourism Management
SAFE STAFF, 09/01/19, 09/01/23, The SAFE STAFF Certification verifies that a person has sufficient food safety knowledge to protect the public from foodborne illness.
Languages
Spanish - Native Speaker
English - Fluent
Timeline
Maintenance Technician I
Marriott International, Inc.
06.2022 - Current
Guest Service Representative
Marriott International, Inc.
08.2021 - 06.2022
Sushi Chef
Bento Asian Kitchen + Sushi
09.2019 - 04.2020
Master's degree in Hospitality -
Chaplin School of Hospitality And Tourism Management
Bachelor of Science degree in Hospitality Management - Hospitality Management
Chaplin School of Hospitality And Tourism Management