Raul Corral
El Paso,TX
Summary
Bilingual (English/Spanish), proactive and results-driven business professional with a strong background in administrative management, event coordination, and client interviewing; Proven track record in organizing marketing events, processing client data, and supervising office operations; Detail-oriented and dependable, known for a disciplined approach to all assigned tasks and projects.
Overview
26
26
years of professional experience
Work History
Bilingual Customer Service Representative
Maximus
El Paso, TX
10.2024 - 12.2025
- Managed high-volume inbound calls, chats, and emails for applications and inquiries regarding government health and education programs, including Medicaid and Healthcare.gov, while consistently meeting time limits.
- Escalated and facilitated calls/issues to appropriate entities per established guidelines, ensuring timely resolution of customer inquiries.
- Followed standard operating procedures to adhere to HIPAA privacy rules and confidentiality regulations while handling Protected Health Information (PHI).
Brand Ambassador/Product Specialist
Mosaic, Fusion Marketing, StepLogic, Inc.
El Paso, TX
05.2011 - Current
- Coordinated marketing events at retail locations to boost brand awareness and drive sales of Intel Optane memory technology laptop computers
- Distributed promotional materials at community events to attract and engage potential customers.
- Conducted consumer surveys to gather feedback and refine outreach strategies for targeted marketing.
Social Worker/Assistant Supervisor
TX Health & Human Services Commission
El Paso, TX
04.2000 - 07.2018
- Supervised office staff during transitions to ensure smooth operations
- Conducted reviews to determine and verify continued eligibility and benefit amount
- Processed client status changes, addressing overpayments and restoring/adjusting benefits for continued support
- Interviewed clients to verify income/resources, ensuring accurate eligibility determination
Education
Bachelor of Business Administration - Marketing and Management
The University of Texas at El Paso
El Paso, TX05-1998
Skills
- Microsoft 365 proficiency (Word, Excel, Outlook, PowerPoint)
- Excellent organizational, oral and written communication skills
- Detail-oriented and team player
- Case management
- Customer support and relations
- HIPAA compliance
- Conflict resolution
- Project/records management
- Data entry 50 WPM
Timeline
Bilingual Customer Service Representative
Maximus
10.2024 - 12.2025
Brand Ambassador/Product Specialist
Mosaic, Fusion Marketing, StepLogic, Inc.
05.2011 - Current
Social Worker/Assistant Supervisor
TX Health & Human Services Commission
04.2000 - 07.2018
Bachelor of Business Administration - Marketing and Management
The University of Texas at El Paso