Raul Estrada
Santa Ana,CA
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Front Counter Cashier
Kia Of Irvine
03.2022 - Current
- Approached every question or concern with calm and level-headed approach.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Developed rapport with regular guests by remembering names and preferences, fostering loyalty.
- Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
Shift Leader Cashier
The Hall Global Eatery
09.2018 - 12.2021
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Hotel Front Desk Clerk
Hilton
08.2015 - 09.2018
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
Education
GED -
Santa Ana College
Santa Ana, CA06.2017
High School Diploma -
Segerstrom High School
Santa Ana, CA07.2015
Skills
- Teamwork and Collaboration
- Patience and Empathy
- Adaptability and Flexibility
- Positive Attitude and Approachable
- Bilingual
- Cash Handling
- Proficient Customer Service
- Quick learner
Timeline
Front Counter Cashier
Kia Of Irvine
03.2022 - Current
Shift Leader Cashier
The Hall Global Eatery
09.2018 - 12.2021
Hotel Front Desk Clerk
Hilton
08.2015 - 09.2018
GED -
Santa Ana College
High School Diploma -
Segerstrom High School
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