Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Raul Fontanez

Lakeland,FL

Summary

Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.

Overview

19
19
years of professional experience

Work History

Internal Claims Specialist

GEICO
02.2019 - Current
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.

Automotive Repair Technician

Carlisle's Auto Service
08.2009 - 02.2019
  • Maintained accurate records of all repairs, parts orders, and customer interactions in the shop''s computer system for easy retrieval and documentation purposes.
  • Reduced costs by accurately ordering necessary parts and supplies, minimizing waste and returns.
  • Assisted management with implementing new processes to improve overall shop efficiency and customer satisfaction.
  • Consistently met or exceeded performance goals set by management for both quality of workmanship and timeliness of repairs.
  • Leveraged strong problem-solving skills to identify underlying causes of automotive issues and develop effective solutions that addressed both immediate concerns and potential future complications.

Automotive Technician

Central Florida Eurocars
10.2005 - 08.2009
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Education

License -

6-20 Insurance All-Lines Adjuster
Lakeland, FL

High School Diploma -

Hartford Public High School
Hartford, CT
2005

Skills

  • Bilingual ( English and Spanish) Proficiently
  • Interpersonal Communication - Excellent in Active Listening, Problem Solving, Motivational Interviewing
  • Strong Negotiations and Investigation Skills
  • Excels in Metric-Based Roles Strives to reach both company targets and personal goals
  • Proficient Multitasker, Excelling Under Pressure
  • Efficient prioritizing tasks
  • Successful Collaboration in completing team based tasks

Accomplishments

  • Achieved ICS promotion within 5 months of employment.
  • Geico Chairman's Club GOLD Recipient
  • Chosen as an Arbitration Panelist Examiner, to showcase my claims liability experience in rendering a final decision

Timeline

Internal Claims Specialist

GEICO
02.2019 - Current

Automotive Repair Technician

Carlisle's Auto Service
08.2009 - 02.2019

Automotive Technician

Central Florida Eurocars
10.2005 - 08.2009

License -

6-20 Insurance All-Lines Adjuster

High School Diploma -

Hartford Public High School

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Raul Fontanez