Raul Hernandez
Las Vegas,NV
Summary
Proven multitasker and customer service expert, excelled at Plaza Azteca OBX by transforming high-pressure situations into positive customer experiences and fostering loyal clientele. Demonstrated outstanding problem-solving and interpersonal skills, significantly enhancing guest satisfaction. Mastered liquor knowledge and teamwork, contributing to seamless operations and a vibrant dining atmosphere. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
Work History
Bartender
Plaza Azteca OBX
12.2021 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Served as manager when the manager/assistant was not available. (Taking orders to go, answering the phone and assigning code discounts to servers' clients)
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Restaurant Waiter
Plaza Azteca OBX
10.2019 - 12.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously (big sections/Parties up to 30 people) while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
Education
High School Diploma -
Instituto Tecnico Del Valle
Honduras12.2011
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Complex Problem-Solving
- Memory retention
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bartender
Plaza Azteca OBX
12.2021 - 07.2024
Restaurant Waiter
Plaza Azteca OBX
10.2019 - 12.2019
High School Diploma -
Instituto Tecnico Del Valle
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