Dedicated to long-term plan success. Compassionate Clinical Product Specialist with 20 plus years of experience in the operating room setting. Skilled with sales and managing surgical cases with great attention to detail and knowledge of the operating room procedures. Known for providing caring and comprehensive support to surgeons and hospital staff.
Work with a high degree of technical acumen,service, reliability, and commit to upsell and expand Stryker Joint Replacement products that meet our customers' needs and increase territory results.
Effectively identify and troubleshoot product-related problems and/or issues related to a customer's application of a product.
Effectively identify, troubleshoot and solve technical issues related to robot independently or field escalation matters appropriately.
Use principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control system.
Operate independently, confidently and proactively in driving daily schedule in assigned accounts.
Provide highly visible customer launch leadership through the performance of an on-site installation, as well as overseeing any necessary diagnoses, troubleshooting and service. Committed to launch excellence by partnering with sales to anticipate robotic placements as well as territory service leads to coordinate all launch activities. Serve as a central point of contact to interpret customer needs, train surgeons and hospital staff, setup site protocols and cover all related issues until the account is transitioned from launch phase.
Provide clinical and technical expertise with Makoplasty surgery
assist with account and territory management as well as taking on functional leadership by mentoring new team members
Clinical and technical expertise Makoplasty surgery
Provide technical and clinical support for recon and trauma surgical cases In the O.R.
Provide sales, technical and clinical services for trauma surgery in CT
Provide technical and clinical surgical services for reconstructive and trauma surgery
Provide the O.R. surgical team clinical and technical expertise during surgical procedures
Clinical and technical support to surgeons and hospital staff
Train and guide surgeons and hospital staff for Mako Robotic systems
Share knowledge of Stryker implants and instruments
Troubleshoot and solve technical issues involving the Mako Robot
Use proprietary software to prepare pre-operative CT scans for assigned cases
perform day to day coordination of accounts and necessary tasks to support scheduled robotic cases
Manage inventory, instrumentation and total case preparation
Ensure consistent time management between case prep and case coverage to limit case delay
Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff
Resolve customer issues or complaints in a timely manner
Coach and mentor team members through new hire training, shadowing and certification process
Oversee supervised cases in certification processes and assume responsibility for quality checks and sign-off process
Act as regional subject matter expert and collaborate cross-functional partners to deliver local and national labs
Demonstrate established knowledge of hospital and account preferences to meet or exceed customer service expectations
Take action to improve organization culture, processes, products or services; encourage others to achieve best practice approaches
Help others move to a higher level of performance; clarify team direction and smooth the process of change
• 2016 Won the regional coaches award
• 2017 Assisted with launching and training hospital personnel in Exeter England
• 2018 Won MVP for the Northeast Region
• 2019 Won the performance excellence award
• 2020-2021 Draft Departing Resident & Fellow Tracker Champion Mako League
• 2021 Assisted with launching the first 2 Mako robots in Puerto Rico
• 2022 Assisted with launching the first Mako robot in Bogotá Colombia
• 2022 Won the clinical excellence award for the northeast region
• 2022 Won the best hospital launch for the northeast region