Raul Lujano
Los Angeles,CA
Summary
Proficient in customer service and collections, demonstrating strong time management and effective communication skills. Maintained accurate records of collection activities while adhering to company policies and legal requirements. Developed strategies to enhance process efficiency, contributing to improved operational outcomes. Experience in processing payments through various methods showcases attention to detail and reliability in financial transactions.
Overview
16
16
years of professional experience
1991
1991
years of post-secondary education
Work History
Collections Agent
Lobel Financial
Anaheim, California
2008.06 - 2024.01
customer service,collection agent:
- Maintained accurate records of collection activities in database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Assisted in the development of strategies to improve collections process efficiency.
- Provided guidance on legal matters concerning collection procedures.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Education
Birmingham High School
Van Nuys, CASkills
- Customer relationship management
- Time management
- Effective communication
- Problem solving
- Team collaboration
- Staff development
- Goal orientation
- Team oversight
- Supply ordering
Timeline
Collections Agent
Lobel Financial
2008.06 - 2024.01
Birmingham High School