Raul Ochoa
Shorewood,IL
Summary
Accomplished Senior Sales Associate and Lead Technician with a proven track record at Range USA and Equipment Depot. Excelled in customer engagement and retention, leveraging management and CRM proficiency to exceed sales objectives and enhance team performance. Demonstrated expertise in associate coaching and customer service, significantly improving company growth and customer satisfaction.
Professional sales expert with significant experience in driving revenue growth and customer satisfaction. Strong focus on team collaboration, consistently achieving targets, and adapting to changing needs. Skilled in building relationships, communication, and strategic planning. Reliable and results-oriented, known for high standards and delivering impactful solutions.
Overview
34
34
years of professional experience
Work History
Senior Sales Associate
Range USA
12.2019 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
Lead Technician
Equipment Depot
08.1990 - 06.2024
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Implemented, configured, and optimized safety standards.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
Education
High School Diploma -
Roberto Clemente High School
Chicago, IL05-1988
Skills
- Management
- CRM proficiency
- Product Knowledge
- Sales Presentations
- Customer Retention
- Associate coaching
- Processing payments
- Opening and closing procedures
- Cash Handling
- Sales Training
- Multitasking Abilities
- Customer Engagement
Languages
Spanish
Native or Bilingual
Timeline
Senior Sales Associate
Range USA
12.2019 - Current
Lead Technician
Equipment Depot
08.1990 - 06.2024
High School Diploma -
Roberto Clemente High School
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