Raul Orellana
Grand Prairie,TX
Summary
Accomplished Operations Dispatch Lead and Fleet Dispatch Manager with a proven track record at All Time Logistics Inc and ABJ Express. Expert in leveraging dispatch software and multitasking proficiency to enhance operational efficiency and customer satisfaction. Successfully mentored teams, reduced costs by optimizing routes, and fostered strong customer relationships, driving business growth.
Offering solid foundation in logistics and keen ability to learn and adapt quickly in dynamic environments. Brings focus on effective communication and organization to enhance operational efficiency. Ready to use and develop strong analytical and coordination skills in Operations Dispatch Lead role.
Overview
13
13
years of professional experience
Work History
Operations Dispatch Lead
All Time Logistics Inc
11.2018 - 12.2024
- Developed standard operating procedures for the dispatch center, resulting in more consistent service delivery.
- Served as primary point of contact for escalations, resolving conflicts efficiently while maintaining professional demeanor at all times.
- Mentored junior team members, providing guidance on best practices in dispatch operations and career development opportunities within the organization.
- Championed change management initiatives aimed at enhancing organizational performance, rallying team members to embrace new processes and technologies.
- Cultivated strong relationships with customers to ensure exceptional service and drive business growth.
Fleet Dispatch Manager
ABJ Express
04.2012 - 11.2018
- Coordinated logistics and fleet allocation to ensure timely delivery of goods.
- Streamlined dispatch operations, leading to improved efficiency in transportation.
- Enhanced communication with drivers by implementing real-time tracking systems.
- Reduced operational costs, optimizing route planning and scheduling.
- Improved customer satisfaction by resolving delivery issues promptly.
- Managed dispatch software systems to track and monitor deliveries effectively.
Education
GED -
Universidad Dr. Jose Matias Delgado
Santa Tecla, La Libertad, El Salvador.High School Diploma -
Centro Educativo Denver
San Salvador, El Salvador11-2001
Skills
- Dispatch software
- Multitasking proficiency
- Warehouse operations
- Workload prioritization
Languages
English
Professional Working
Spanish
Native or Bilingual
Software
Protransport
Prophesy
Samasara
Outlook 360
Timeline
Operations Dispatch Lead
All Time Logistics Inc
11.2018 - 12.2024
Fleet Dispatch Manager
ABJ Express
04.2012 - 11.2018
GED -
Universidad Dr. Jose Matias Delgado
High School Diploma -
Centro Educativo Denver
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