Raul Ortiz
Altus
Summary
Results-driven professional with experience in customer service and financial analysis. Known for strong problem-solving and collaboration skills, consistently delivering exceptional service and fostering lasting client relationships to enhance overall operational efficiency.
Overview
1
1
Language
8
8
years of professional experience
Work History
City Letter Carrier
USPS, United States Postal Service
Altus
04.2022 - Current
- Facilitated prompt delivery of mail and packages to various residential and business locations, regardless of weather conditions.
- Maintained accurate records of deliveries and pickups for postal accountability.
- Communicated effectively with customers regarding mail services and inquiries.
Credit Analyst / Loan Processor
NBC Bank
Altus
04.2020 - 04.2022
- Cultivate and strengthen relationships with all clients to deliver authentic, and sincere customer service.
- Coordinated with loan officers to analyze creditworthiness across various applicant profiles.
- Reviewed and analyzed financial statements of potential commercial borrowers by building credit memorandums to determine creditworthiness.
- Collaborated with other departments within the organization to ensure efficient processing of loan applications.
- Process loan payments for consumer and commercial lending.
Bank Teller /Customer Account Specialist
NBC Bank
Altus
11.2018 - 04.2020
- Resolved customer complaints with professionalism and empathy.
- Provided exceptional customer service to customers by answering inquiries and processing transactions in a timely manner.
- Educated clients on bank products and services to enhance their experience.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Processed customer transactions accurately and efficiently at NBC Bank.
- Collaborated with team members to improve branch efficiency and service quality.
Education
High School Diploma -
Altus High School
Altus, OK05-2014
Skills
- Route optimization
- Customer relationship management
- Time management
- Conflict resolution
- Attention to detail
- Team collaboration
Languages
Spanish
Native/ Bilingual
"More Than Just a People Person"
- Highly skilled in empathetic and adaptable customer communication, consistently achieving strong satisfaction and loyalty outcomes. Excels at identifying needs, resolving issues efficiently, and turning challenges into opportunities for lasting relationships.
- “Dedicated professional recognized for empathy, adaptability, and strong communication skills that create positive customer experiences and supportive team environments. Skilled at understanding diverse customer needs, solving problems with patience and efficiency, and contributing to team success. Excited to grow into a leadership role where these strengths can inspire others and drive continued customer satisfaction
References
References available upon request.
Timeline
City Letter Carrier
USPS, United States Postal Service
04.2022 - Current
Credit Analyst / Loan Processor
NBC Bank
04.2020 - 04.2022
Bank Teller /Customer Account Specialist
NBC Bank
11.2018 - 04.2020
High School Diploma -
Altus High School