Angelina Pastrana
Stockton,CA
Summary
Versatile and results-driven professional with a proven track record at Instacart, excelling in customer service and online order fulfillment. Demonstrated ability to adapt and communicate effectively, enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and time management, consistently achieving high performance in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Shopper
Instacart
10.2020 - Current
- Provided exceptional customer service by accurately selecting and delivering groceries and other items according to customer specifications and preferences.
- Managed time effectively to complete multiple orders within specified time frames, ensuring timely deliveries.
- Communicated with customers to clarify orders, suggest alternatives for unavailable items, and address any issues promptly.
- Utilized a mobile app to track orders, update item availability, and maintain efficient workflow.
- Developed strong knowledge of various grocery products and store layouts to optimize shopping efficiency.
- Handled payments and ensured secure transactions through the Instacart platform.
- Maintained a high level of accuracy in picking and packing orders to meet quality standards.
- Adapted to changing schedules and demands to meet customer needs and enhance satisfaction.
Department Supervisor
The Home Depot Inc
02.2017 - 09.2020
- Team Leadership: Led and trained a team of associates, making sure everyone worked well together and stayed motivated. Provided regular feedback and support.
- Customer Service: Assisted customers with finding the right paint and supplies, offering expert advice and quick solutions to any issues.
- Inventory Management: Kept track of stock levels, ordered new products as needed, and conducted regular checks to minimize losses.
- Sales and Merchandising: Set up attractive displays and used sales data to adjust product placement, helping to increase sales.
- Training: Educated team members on product details, customer service skills, and store procedures, ensuring everyone was up-to-date.
- Safety and Compliance: Made sure all safety guidelines were followed and performed regular safety checks to keep the department secure.
- Efficiency: Improved department processes to save time and cut costs, ensuring everything ran smoothly.
- Collaboration: Worked with other departments and store managers to meet overall store goals and participate in store-wide projects.
Bakery Manager
Cardenas Markets
12.2015 - 01.2017
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
- Managed inventory levels, conducted regular stock checks, and coordinated with suppliers to maintain optimal product availability.
Bakery Assistant
Safeway
03.2012 - 10.2015
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Operated commercial kitchen equipment and tools.
- Assisted management in minimizing overhead costs by effectively managing resources, avoiding overproduction of products, and minimizing waste.
Education
High School Diploma -
Oakland High School
Oakland, CA06.2008
Skills
- Strong Work Ethic
- Online order fulfillment
- Mobile payment processing
- Supply Chain Understanding
- Product Knowledge Expertise
- Sales floor navigation
- Order Processing
- Time management abilities
- Adaptability and Flexibility
- Effective Communication
- Problem-Solving
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Shopper
Instacart
10.2020 - Current
Department Supervisor
The Home Depot Inc
02.2017 - 09.2020
Bakery Manager
Cardenas Markets
12.2015 - 01.2017
Bakery Assistant
Safeway
03.2012 - 10.2015
High School Diploma -
Oakland High School