Raul Pena
Los Angeles,CA
Summary
Dependable professional with a proven track record of building trust, communicating effectively, and staying calm in high-pressure situations. Experienced working directly with customers, resolving concerns, and handling sensitive situations with professionalism and respect. Brings a strong work ethic, attention to detail, and a genuine commitment to helping people while representing the company with integrity.
Overview
13
13
years of professional experience
Work History
Security Officer
Cabayan Private Elementary School
01.2025 - Current
- Managed visitor access and coordinated safe traffic flow during peak hours, ensuring a secure environment for all individuals on campus.
- Responded calmly to emergencies, maintaining safety and continuity of daily campus operations.
- Welcomed and assisted students, parents, visitors, and staff, enhancing campus safety and community engagement.
Security Officer
Meridian Private School
01.2024 - 01.2025
- Coordinated emergency incidents effectively while ensuring adherence to emergency procedures.
- Secured special client assignment through demonstrated reliability and professionalism.
- Delivered high-quality service to visitors, staff, and contractors through efficient daily visitor management.
Security Officer
Rose Collective Medical Dispensary
01.2020 - 01.2024
- Provided exceptional customer service while ensuring compliance with regulations.
- Addressed customer concerns through effective communication and conflict resolution techniques.
- Documented incidents accurately and coordinated communication with management.
Security Officer
Cookies Dispensary
01.2020 - 12.2020
- Provided friendly customer service while verifying customer identification.
- Maintained organized customer flow and policy compliance.
- Facilitated daily operations in a fast-paced environment in a fast-paced retail setting.
Security Officer
NoHo's Finest Cannabis Dispensary
01.2019 - 01.2020
- Ensured safety and comfort for customers through proactive monitoring and support.
- Provided exceptional customer service in a high-volume retail environment.
- Managed customer flow and addressed concerns to enhance overall shopping experience.
Security Officer
Rover Security Services
01.2017 - 01.2019
- Prepared accurate reports and communicated effectively with clients and management.
- Delivered dependable service while maintaining company standards.
- Adapted quickly to assignments across diverse client locations.
Security Officer
DreamWorks Studios
01.2015 - 01.2017
- Served as the first point of contact for employees, executives, contractors, and guests.
- Provided directions and visitor assistance with professionalism and discretion.
- Maintained confidentiality while representing the company positively.
Loss Prevention Associate
Ross Dress for Less
01.2014 - 01.2015
- Documented incidents accurately and assisted with investigations.
- Collaborated with management to resolve issues professionally.
- Delivered excellent customer service while supporting store operations.
Education
High School Diploma -
Herbert Hoover High
Glendale, CA06-2012
Skills
- Incident Reporting
- Crisis Management
- Compliance
- Customer Service
- Problem Solving
- Communication
- Conflict Resolution
- Attention to Detail
- Time Management
- Teamwork
- Relationship Building
- Microsoft Office
Timeline
Security Officer
Cabayan Private Elementary School
01.2025 - Current
Security Officer
Meridian Private School
01.2024 - 01.2025
Security Officer
Rose Collective Medical Dispensary
01.2020 - 01.2024
Security Officer
Cookies Dispensary
01.2020 - 12.2020
Security Officer
NoHo's Finest Cannabis Dispensary
01.2019 - 01.2020
Security Officer
Rover Security Services
01.2017 - 01.2019
Security Officer
DreamWorks Studios
01.2015 - 01.2017
Loss Prevention Associate
Ross Dress for Less
01.2014 - 01.2015
High School Diploma -
Herbert Hoover High