Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raul Pichardo

Los Angeles,CA

Summary

Detail-oriented Manager with 12 years of experience in sales, consignment, warehouse operations, authentication, and inventory management. Highly organized and skilled at driving operational efficiency and fostering repeat business through excellent customer service and team leadership.

Overview

14
14
years of professional experience

Work History

Sales Professional /Store Operations Lead

Ralph Lauren
Beverly Hills, CA
12.2023 - Current
  • Identified operational inefficiencies and implemented changes for improved performance.
  • Coordinated cross-departmental efforts to streamline operations and enhance workflows.
  • Analyzed sales data to uncover opportunities for increased profitability.
  • Ensured compliance with retail policies, procedures, and regulations, mitigating risks.
  • Implemented customer engagement strategies that helped drive sales during the company’s most successful fiscal year.
  • Supported a 20% year-over-year sales growth, contributing to the store's record-breaking fiscal year.

Warehouse Operations Manager

Stadium Goods
Commerce, CA
03.2019 - 01.2023
  • Coordinating multiple vendor drops weekly while staying within SLA time frames.
  • Configured new employee workstations to provide a better work flow increasing employee productivity.
  • Oversaw inventory through cycle counts & audits.
  • Assisted with building product authenticity guides.
  • Resolved vendor problems by investigating issues with tools available and providing solutions in a timely manner.
  • Leveraged long standing relationships to create over 3m in new revenue yearly.
  • Provided weekly reports outlining current trends with potential inventory growth for a rapid a turnover.
  • Consistently met company and department objectives within budget and time constraints.
  • Directed investigations to verify and resolve customer or shipper complaints.

Senior Account Manager

Flight Club
Los Angeles
05.2011 - 03.2019
  • Provided high volume sellers with excellent customer service by reconciliation of account issues,provided price drop suggestions for faster generation of sale; directly responsible for over sixty high volume accounts; recover accounts with low activity.
  • Responsible for Zendesk ticket support; Daily store reports (EOD) and shift close out,cash drawer and credit card reconciliation;oversaw a team of six to eight employees; keyholder for open and close; provided safe work employment and enforced company policies and procedures.
  • Oversaw a team of three consignment associates; Provided excellent customer service to all consignors; general consignment associate duties.
  • Intake of Sneakers on consignor drops; Listed sneakers on individuals accounts;Authenticating sneakers;oversight of submission queue.
  • Researched and secured new accounts within assigned territory to increase sales and profitability.
  • Established and maintained good public relations and networking within community to develop business.

Education

Liberal Arts And General Studies

West Los Angeles College
Culver City, CA
2019

Skills

  • Market research and trend analysis
  • User Experience enhancement
  • Taking initiative to independently prioritize, execute, and achieve retail objectives with minimal supervision
  • Rapport building
  • Rapid response to changes
  • Effective interpersonal communication
  • Cross-functional collaboration
  • Inventory Control
  • Retail Management
  • Operations Oversight

Timeline

Sales Professional /Store Operations Lead

Ralph Lauren
12.2023 - Current

Warehouse Operations Manager

Stadium Goods
03.2019 - 01.2023

Senior Account Manager

Flight Club
05.2011 - 03.2019

Liberal Arts And General Studies

West Los Angeles College

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