Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Raul Pineda

La Mirada,CA

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

2
2
years of professional experience

Work History

Customer Service Rep and Cashier

Crazy vape smoke shop
Westminster, California
05.2022 - 01.2024
  • Strengthened customer retention by offering discount options.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Maintained a high level of professionalism when dealing with difficult customers.

Quality Control Inspector

Burlington safety lab
Westminster, California
09.2021 - 03.2023
  • Compared product and materials colors, shapes, textures and grades with predetermined templates.
  • Conducted root cause analysis investigations when issues arose with production processes or end-products.
  • Performed first article inspection on incoming raw materials.
  • Selected samples for use as test models.
  • Wrote detailed reports outlining performance, quality and defect rates.

Education

Gen Ed

California Education
Chino Ca
04-2000

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • Point of sale systems
  • Conflict resolution

Languages

Spanish
Professional

References

References available upon request.

Timeline

Customer Service Rep and Cashier

Crazy vape smoke shop
05.2022 - 01.2024

Quality Control Inspector

Burlington safety lab
09.2021 - 03.2023

Gen Ed

California Education

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Raul Pineda