Raul Sanchez

• In charge of logistics and emails for the company
• Scheduling loads within availability
• In charge of following up with drivers and customers making sure everything is running smoothly
• Dispatching Drivers from point A to point B
• Handling any problems drivers may experience with customers or loading warehouse
• In charge of incoming calls
• Monitoring any new route changes for the driver
• Making new and better routes for drivers to follow
• In charge of sales & providing drayage rates
• Managed 2 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
• Directed dispatching, routing and tracking of 50 fleet vehicles.

November 15th, 2017- August 3rd 2018

Responsibilities

Making customers feel satisfied with their orders. Managing incoming phone calls and inquiries. Preparing and baking pizza’s while keeping area around me clean. Clean shelves and baking materials. Handling delivery orders. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Team Leader, in charge of store while on shift
• Warehouse responsibilities
• Keeping track of drivers and customer services representatives
• In Charge of sales and marketing for the store
• Being able to fill in for any drivers or CSRS
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Monitored security and handled incidents calmly.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.