Raul Sanchez
Transportation Manager
Miami
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Operations Supervisor
Geodis
01.2025 - Current
- Managed and dispatched 30 independent contractor (IC) drivers, ensuring compliance with service level agreements for timely store deliveries.
- Enforced strict operational standards, Department of Transportation safety procedures, and company policies across all fleet activities.
- Slashed operational labor costs by 35.5% (reducing spend from $31,000 to $20,000) for trailer offloading and freight segregation activities.
- Engineered and optimized daily delivery routes to maximize profitability, significantly cutting empty miles and lowering terminal fuel waste.
- Audited forklift maintenance schedules and asset servicing, achieving zero safety violations and maximizing equipment uptime.
- Monitored daily high-volume inventory pipelines to achieve flawless freight accuracy and minimize cross-docking delays.
- Executed proactive client communications and service recovery strategies to secure contract renewals and foster long-term relationships.
Dispatcher Supervisor
Pacific Bonded Carriers
12.2019 - 01.2025
- Supervised a team of dispatchers, coordinating daily truck routes to ensure timely deliveries.
- Managed a fleet of 50 trucks, optimizing operations for efficiency and productivity.
- Served as the primary point of contact for customers, addressing inquiries, resolving issues, and managing expectations.
- Collaborated with sales and customer service teams to align dispatch operations with customer requirements.
- Made quick, effective decisions under high-pressure situations, resolving scheduling conflicts and managing unexpected delays.
- Determined rates and strategies to maximize company profits.
- Maintained in-depth knowledge of DOT regulations, HOS (Hours of Service) rules, and transportation compliance standards.
- Ensured strict compliance with DOT Regulations..
- Developed contingency plans to address emergencies or service disruptions.
- Coordinated response efforts during accidents, breakdowns, or other critical incidents.
- Prioritized safety, efficiency, and customer satisfaction in all daily operational decisions.
- Assigned routes to drivers based on priority, customer needs, and route optimization strategies.
- Tracked vessel arrivals at Miami and Fort Lauderdale terminals to ensure smooth cargo handling.
- Monitored container availability and cut-offs to optimize dispatch planning.
Dispatcher/Customer Service Rep
Pacific Bonded Carriers
05.2019 - 12.2019
- Coordinated with drivers and customers to ensure smooth daily operations.
- Maintained professional relationships with customers via phone and email.
- Handled incoming calls and addressed inquiries or concerns professionally.
- Maintained strong customer relationships to manage last-minute changes effectively.
- Provided administrative support to the owner, resolving driver and customer issues promptly.
- Strengthened customer relationships to effectively manage last-minute changes.
- Developed and implemented optimized routes for drivers, enhancing operational efficiency.
- Coordinated follow-ups with supervisors and customers on services rendered to promote continuous improvement.
- Communicated with steamship lines and tracked container arrivals at the Port of Miami and Port Everglades to ensure timely delivery and efficient planning.
Assistant Manager/CSR
Domino's Pizza
09.2017 - 05.2019
- Led store operations during shifts, supervising staff to ensure efficient performance and adherence to company standards.
- Coordinated staffing by filling in roles for drivers and customer service personnel, maintaining smooth workflow.
- Provided coaching, guidance, and on-the-job training to team members, improving performance and operational efficiency.
- Delivered excellent customer service and resolved customer issues in a timely manner, enhancing customer satisfaction.
- Oversaw scheduling of employees to meet operational needs and maintain labor efficiency.
- Managed inventory, ordered replenishments, and monitored stock levels to support uninterrupted operations.
- Managed cash handling, deposits, and daily reconciliation, ensuring compliance with company policies and accuracy in financial reporting.
Education
Associates in Business -
Miami-Dade College
Miami, FL 05.2001 -
High School Diploma - undefined
Hialeah Gardens Senior High School
01-2018
Skills
- Operations management
- Process Optimization
- RDS (Routing & Dispatch System)
- Logistics Software
- PCS (Parcel / Port / Transportation Control System)
- Advanced Excel
- Excel skills
- Power BI
- Project planning
- Team management
- Team leadership
- Conflict resolution
- Staff training
EXPERTISE
- Transportation & Fleet Management
- Retail Distribution Operations
- Route Optimization & Profitability
- Cost Control & Labor Optimization
- KPI Performance Management & Reporting
- Inventory Control
- Freight Reconciliation
- DOT & Safety Compliance
- Forklift Certified
Timeline
Operations Supervisor
Geodis
01.2025 - Current
Dispatcher Supervisor
Pacific Bonded Carriers
12.2019 - 01.2025
Dispatcher/Customer Service Rep
Pacific Bonded Carriers
05.2019 - 12.2019
Assistant Manager/CSR
Domino's Pizza
09.2017 - 05.2019
Associates in Business -
Miami-Dade College
05.2001 -
High School Diploma - undefined
Hialeah Gardens Senior High School