Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raul Sosa

Houston

Summary

Results-driven customer service professional with experience in fast-paced environments with a dedicated a proven track record in conflict resolution and active listening

Overview

3
3
years of professional experience

Work History

Customer Service Representative

PLS Financial Services
Houston, TX
01.2025 - Current
  • Assisted customers, and resolved issues efficiently.
  • Processed transactions accurately using point-of-sale systems, guiding customers step by step and answering any questions related to the process
  • Responded quickly and efficiently to change, to both our schedules and responsibilities
  • Educated clients on financial products and services available.
  • Collaborated with team members to help improve how we can better assist or offer our products and services
  • KYC, Knowing your customer, being able to identify discrepancies in the customer's attitudes, habits, which helps us identify whether the customer is a victim of a scam, has a fake check, or is structuring

Cook

HAZA FOODS
Houston, TX
04.2023 - 01.2024
  • Prepared and cooked menu items according to customer liking
  • Maintained cleanliness and organization of kitchen equipment while still keep cooking enough for the whole kitchen, clean but steady
  • Assisted in inventory management, restocking during every given moment, ensuring stock levels met operational needs
  • Collaborated with team members to efficiently complete meal service during rush hours
  • At rare times i was put on a register window, assisting customers to help get their orders quickly and efficiently while maintaining a smile and advertising our products

Education

High School Diploma -

Aldine Senior High
Houston, TX

Skills

  • Customer service
  • Customer relations
  • Critical thinking
  • Data entry
  • conflict resolution
  • Active listening

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

PLS Financial Services
01.2025 - Current

Cook

HAZA FOODS
04.2023 - 01.2024

High School Diploma -

Aldine Senior High