Results-driven customer service professional with experience in fast-paced environments with a dedicated a proven track record in conflict resolution and active listening
Overview
3
3
years of professional experience
Work History
Customer Service Representative
PLS Financial Services
Houston, TX
01.2025 - Current
Assisted customers, and resolved issues efficiently.
Processed transactions accurately using point-of-sale systems, guiding customers step by step and answering any questions related to the process
Responded quickly and efficiently to change, to both our schedules and responsibilities
Educated clients on financial products and services available.
Collaborated with team members to help improve how we can better assist or offer our products and services
KYC, Knowing your customer, being able to identify discrepancies in the customer's attitudes, habits, which helps us identify whether the customer is a victim of a scam, has a fake check, or is structuring
Cook
HAZA FOODS
Houston, TX
04.2023 - 01.2024
Prepared and cooked menu items according to customer liking
Maintained cleanliness and organization of kitchen equipment while still keep cooking enough for the whole kitchen, clean but steady
Assisted in inventory management, restocking during every given moment, ensuring stock levels met operational needs
Collaborated with team members to efficiently complete meal service during rush hours
At rare times i was put on a register window, assisting customers to help get their orders quickly and efficiently while maintaining a smile and advertising our products