Raul Vargas
Corona,CA
Summary
Adept Field Service Engineer with a proven track record at The JDIS Group, specializing in the installation and repair of advanced medical imaging equipment, including Siemens MRI, CT, and PET/CT, also GE CT. Excelled in enhancing customer satisfaction through expert troubleshooting and efficient remote support. Demonstrated strong diagnostic skills and relationship-building, ensuring high system performance and reliability.
Overview
9
9
years of professional experience
Work History
Field Service Engineer
The JDIS Group
Anaheim, CA
10.2015 - Current
- Performed onsite installation, and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Installed and repaired Siemens MRI , Siemens CT, PET/CT and GE CT equipment on clients' premises.
Education
Mechanical Engineering (unfinished) -
Santiago Canyon College
Orange, CAHigh School Diploma -
Coyotes
Buena Park, CASkills
- Remote Support
- Troubleshooting and repair
- On-Site Support
- Equipment Installation
Languages
Spanish
Native or Bilingual
Timeline
Field Service Engineer
The JDIS Group
10.2015 - Current
Mechanical Engineering (unfinished) -
Santiago Canyon College
High School Diploma -
Coyotes