Ravali Gunti
Illinois City
Summary
I’m a talented, ambitious and hardworking individual with broad skills with an experience of 5.4
years in customer service (Inbound and Outbound Calling) and content review. Had strong experience in gathering and processing data to identify performance areas. Designing workflow and process strategies to improve business performance. Creating and presenting process reports for client approval. Overseeing the implementation of revised company processes and workflows. Proficient in writing project documents and giving technical presentations & experience of working in a deadline oriented, fast-paced environment. Quick Learner, Motivated team player with strong analytical and problem-solving skills. Great interpersonal and communication skills, report writing abilities, an aptitude for analyzing data and great business acumen.
Business process professional with strong focus on optimizing workflows and driving operational efficiency. Skilled in process mapping, data analysis, and project management, with proven ability to collaborate effectively within team settings. Known for adaptability and delivering results under changing conditions, leveraging analytical thinking and problem-solving skills to enhance business performance.
Experienced with identifying inefficiencies and implementing effective solutions. Utilizes analytical skills and process improvement methodologies to enhance operational performance. Knowledge of best practices in process mapping and stakeholder engagement.
Overview
7
7
years of professional experience
Work History
Night Assistant Supervisor
Eastern Illinois University
01.2024 - Current
Business Process Analyst
Accenture Operations Pvt Ltd
04.2018 - 08.2023
- Currently working in a project named “Wolverine”
- This project deals with managing and interacting with the multiple stakeholders on the business requirements and create the content upon analysis
- Experienced with Software Development Life Cycle (SDLC) of business process and worked on developing Service oriented architecture applications in agile development environment
- Worked closely with the project members to effectively deliver on the requirements
- Involved in the day to day business and used while discussing with the stakeholders
- Reviewing ads, which is a combination of documents and communication artifacts, which might be texts of various formats, pictures, audio or video
- Reading and understanding updates in the database and using them while reviewing content
- Providing best inputs based on analysis of content and make sure that none of the policies are breached
- Sticking to guidelines of standard operating procedures and maintaining at-most secrecy of reviewed content
- As I was experienced compared to other counter parts in my process, I helped them to understand the requirements of organization and how to grow as an individual who can handle day to day challenges experienced in corporate
- Consistently met process metrics and took an initiative in leading the team in the absence of my Process lead
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
Education
Master of Science - Masters in Technology
Eastern Illinois University
Charleston, IL05-2025
Bachelor of Science - Electronics And Communication Engineering
Jawaharlal Nehru Technological University
Hyderabad05-2017
Intermediate - M.P.C
Sri Chaitanya junior kalasala
01.2013
S.S.C -
Vidya bodhini High School
01.2011
Skills
- Technical team interactions
- Team collaboration
- Effective communication
- Process change management
- Data assessment and analysis
- Quality reporting
- Process change improvements
- Team building and motivation
- Data-driven decision making
Disclaimer
I consider myself familiar with COMPUTER APPLICATIONS & Aspects. I’m also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Night Assistant Supervisor
Eastern Illinois University
01.2024 - Current
Business Process Analyst
Accenture Operations Pvt Ltd
04.2018 - 08.2023
Intermediate - M.P.C
Sri Chaitanya junior kalasala
S.S.C -
Vidya bodhini High School
Master of Science - Masters in Technology
Eastern Illinois University
Bachelor of Science - Electronics And Communication Engineering
Jawaharlal Nehru Technological University
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