Raveen Jones

Proven Customer Service Representative at Amazon, adept in problem-solving and active listening, effectively managed high-stress situations, enhancing customer loyalty. Demonstrated critical thinking in resolving escalated calls, achieving satisfactory outcomes. Skilled in turning conflicts into repeat business, showcasing exceptional customer service and empathy.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.