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Raven Bethea
Data Analyst
Greensboro,NC
Summary
Analytical and strategic data analyst with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data analyst position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Nursing Assistant
Gale Healthcare
Greensboro, United States
11.2021 - 05.2022
- Documented care actions by completing records and logs in medical software system.
- Collected and analyzed qualitative data to evaluate impact of healthcare aide assistance.
- Analyzed physician findings and interpreted to provide maximum support for client.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Entered customer information into customized computer system with PointClickCare to document and organize client records.
Customer Service Agent
Comfort Inn By Choice Hotels
Thomasville, NC
03.2019 - 02.2021
- Entered 100-150 customer interaction details in sales system to track requests daily, document problems and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously that increased repeat bookings by 10%.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
Site Lead Supervisor
YMCA Of NWNC
Winston-Salem, NC
06.2016 - 05.2018
- Applied strong leadership talents and problem-solving skills to maintain team of 15 efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Tracked and prepared weekly reports to present to leadership.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Customer Service Supervisor
Sam's Club
Winston-Salem, NC
02.2013 - 07.2017
- Applied strong leadership talents and problem-solving skills to maintain team of 30-50 efficiently and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Tracked and prepared daily reports to present to leadership.
- Prepared, calibrated and monitored production levels to achieve targets.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
Education
Bachelor of Arts - Pre-Law
North Carolina A & T State University
Greensboro, NC 08.2018 - 06.2021
Skills
Computer literate
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The mind is everything. What you think, you become.
Gautama Buddha
Timeline
Google Data Analytics Training - Estimated completion : 10/1
05-2022
Nursing Assistant
Gale Healthcare
11.2021 - 05.2022
Customer Service Agent
Comfort Inn By Choice Hotels
03.2019 - 02.2021
Bachelor of Arts - Pre-Law
North Carolina A & T State University
08.2018 - 06.2021
Site Lead Supervisor
YMCA Of NWNC
06.2016 - 05.2018
Customer Service Supervisor
Sam's Club
02.2013 - 07.2017
Certification
Google Data Analytics Training - Estimated completion : 10/1
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