Raven Brookins
Lakeland,FL
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Real Estate Agent
Keller Williams
Lakeland, FL
07.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Warehouse Worker
Medline
Auburndale, FL
01.2021 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Receptionist
Robinson-Kyles Counseling & Testing
Lakeland, FL
12.2019 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Daycare Assistant
Highsmith Early Childhood Education
Lakeland, FL
04.2019 - 08.2019
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Customer Service Representative
American Directions Research Group
Lakeland, FL
11.2017 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Successfully handled customer escalations by finding prompt and effective resolutions to meet their needs.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Harrison School For The Arts
Lakeland, FL06.2020
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Data Entry
- Verbal and written communication
- Clerical Support
Timeline
Real Estate Agent
Keller Williams
07.2024 - Current
Warehouse Worker
Medline
01.2021 - Current
Receptionist
Robinson-Kyles Counseling & Testing
12.2019 - 12.2020
Daycare Assistant
Highsmith Early Childhood Education
04.2019 - 08.2019
Customer Service Representative
American Directions Research Group
11.2017 - 12.2018
High School Diploma -
Harrison School For The Arts