Raven Brown
Powder Springs,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Carmax Auto Finance
Kennesaw, GA
06.2025 - 09.2025
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Service Representative
Benevis
Marietta, GA
08.2024 - 04.2025
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Handled patient inquiries, providing accurate information and resolving issues efficiently.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Genesys software to schedule appointments.
Patient Support Specialist
ModivCare Solutions LLC
Georgia
01.2023 - 03.2023
- Taking in patients phone calls in regards to appointments
- Setting appointments for clients
- Setting up transportation for patients to and from home
- Giving exceptional customer service to our patients and clients
Customer Service Representative
Transcore EZPass
Union, NJ
03.2022 - 10.2022
- Taking inbound calls and helping customers with their payment processing
- Helping customer open and set up new accounts or close existing ones
- Working in a call center environment and managing well with others
- Provided policy and service information
Staffing Recruiter
SALSON LOGISTICS
Newark, NJ
07.2021 - 02.2022
- Calling potential people for employment opportunities
- Posting Internet ads on social media platforms and career sites with potential work opportunities
- Setting up interviews
- Completing the hiring process with the employees and the company
Claims Representative
IQVIA
Township of Warren, NJ
01.2019 - 05.2021
- Working with pharmacies to process and verify co-pay claims on behalf of patients
- Alternative Payment Solution rep will utilize a financial system to facilitate payment transactions
- Handling Heavy call volumes speaking with patients or pharmacies.
- Following up on emails and claim issues between supervisors and pharmacies/patients.
Staffing Recruiter/Payroll Admin
Link Staffing Agency
South Plainfield, NJ
08.2017 - 03.2019
- Screen Candidates and review resumes, conduct interviews and place candidates
- Monitor and apply HR best recruiting practices
- Act as a point of contact between employees and clients and promote the company's best work
- Promote company's best work
- Update and develop job descriptions and specifications and do postings and advertisements for openings.
Customer Service Agent
AIT Logistics
Elizabeth, NJ
12.2014 - 11.2015
- Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery.
- Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations.
- Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.
- Built strong working relationships with effective communication and interpersonal skills.
Education
High School Diploma -
Westfield High School
Westfield, NJ06.2009
Skills
- Adp Payroll
- Customer Service
- Call Center
- Microsoft Office/Outlook/Word (4 years)
- Recruiting
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Payment processing
Certification
CPR and AED certified
Timeline
Customer Service Representative
Carmax Auto Finance
06.2025 - 09.2025
Patient Service Representative
Benevis
08.2024 - 04.2025
Patient Support Specialist
ModivCare Solutions LLC
01.2023 - 03.2023
Customer Service Representative
Transcore EZPass
03.2022 - 10.2022
Staffing Recruiter
SALSON LOGISTICS
07.2021 - 02.2022
Claims Representative
IQVIA
01.2019 - 05.2021
Staffing Recruiter/Payroll Admin
Link Staffing Agency
08.2017 - 03.2019
Customer Service Agent
AIT Logistics
12.2014 - 11.2015
High School Diploma -
Westfield High School
Employment Status
Authorized to work in the US for any employer