Raven Buckner
Cochran,Georgia
Summary
Seasoned individual with experience in hospitals, service industry and home care. Skilled in communication, patient care and accurately collecting and processing blood samples. Adept at working in a fast-paced environment and multitasking to ensure superior customer satisfaction. Reliable with excellent communication, time management, with phone and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. The variety of careers I have had has given me a variety of skills sets to any seeking employer.
Overview
14
14
years of professional experience
Work History
Phlebotomist
Dodge County Hospital
Eastman, Ga
06.2020 - Current
- Successfully drew blood from patients of all ages and skill levels in a timely manner with accuracy and precision.
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently.
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties.
- Maintained excellent communication skills to provide comfort for patients during the collection process.
- Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and biohazardous materials.
- Checked paperwork for completeness and accuracy of information.
- Kept lab logs, reference materials, and other important data up to date.
- Trained medical personnel in phlebotomy techniques and laboratory processes.
- Locating and faxing past specimens
- Customer service via Phone call with patients and doctors offices
Care Giver
Private Family Employee
Milledgeville, Georgia
01.2022 - 09.2022
- Companionship for a very sweet lady who was suffering with Parkinson's disease and need 24/7 care.
- Medication management
- Toileting and hygiene care
- Meal planning
- Experience with G-Tube stomach feedings
- Problem Solving
- Light Housework
- Animal care
- Medicating the dog
- Schedule maintenance
- Emotional support
- Employment Ending due to Patients Decline of Life
Phlebotomist
Coliseum medical center
Macon, Ga
04.2017 - 04.2019
- Successfully drew blood from patients of all ages and skill levels in a timely manner.
- Performed venipuncture procedures with accuracy and precision.
- Labeling and categorizing specimens
- Calmly handled difficult or challenging situations
- Maintained excellent communication skills to provide comfort for patients during the collection process.
- Effectively communicated with patients to ensure accurate collection of specimens and obtain consent.
- Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection labels.
- Answered patient questions regarding collection techniques and offered additional resources on collection process.
- Built the ability to recognize and respond to difficult or unusual patient situations.
- Efficiently managed multiple tasks simultaneously while maintaining attention to detail.
- Drew blood from veins by vacuum tube, syringe, and butterfly venipuncture methods.
Phlebotomist
Dodge County hospital
Eastman, Ga
05.2016 - 06.2017
- Same as above.
Stay at home mom
Stay at home mom
Cochran, Ga
03.2014 - 04.2016
- Problem solving
- Customer satisfaction
- Time management
- Patience
Front Cashier
Wendys
Cochran, Ga
07.2012 - 03.2014
- Accurately processed payments using point of sale systems.
- Ensured that all purchases were accurately recorded and distributed
- Resolved any customer complaints in a professional manner to maintain good relationships with clients.
- Maintained knowledge of current promotional campaigns in order to provide appropriate recommendations to customers.
- Greeted customers entering the store warmly to create an inviting atmosphere.
- Assisted in training new employees
- Performed daily opening and closing duties such as stocking, register maintenance, and dining room cleanliness.
- Customer service and communication skills when interacting with customers.
- Assisted other departments with various tasks as needed during peak business hours.
- Maintained a clean, organized, and well-stocked checkout area to ensure efficient processing of customers' orders.
- Money management before and after shifts
Restaurant Hostess
O'Charleys
Warner Robins, Georgia
06.2013 - 02.2014
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Helped bus tables and ran food to patrons during high-volume periods.
- Seating and rotation coordination while Monitoring restaurant activity to determine seating and dining flow.
- Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Engaged with guests to maximize satisfaction with food and service in a friendly manor
- Responded quickly and effectively to customer complaints or concerns in order to maintain customer satisfaction levels.
- Reservation scheduling and coordination
- Developed an understanding of customer needs, preferences, and behaviors to ensure a personalized dining experience.
- Trained new hires on hostess duties
Education
Completed coursework towards Phlebotomy certification - Phlebotomy Technician
Central Health Tech of Georgia
Warner Robins, Georgia10.2015
Skills
Pediatric phlebotomy
Anatomy and physiology
Proper labeling
Adaptable approach
Specimen handling
Time management
Empathy and compassion
Order of draw
Blood culture collection
Specimen preparation to me sent off
Geriatric phlebotomy
Butterfly needle technique
Communication abilities
Professional demeanor
Infection control
HIPAA compliance
Medical terminology knowledge
Continuous learning
Attention to detail
Phone Etiquette
Timeline
Care Giver
Private Family Employee
01.2022 - 09.2022
Phlebotomist
Dodge County Hospital
06.2020 - Current
Phlebotomist
Coliseum medical center
04.2017 - 04.2019
Phlebotomist
Dodge County hospital
05.2016 - 06.2017
Stay at home mom
Stay at home mom
03.2014 - 04.2016
Restaurant Hostess
O'Charleys
06.2013 - 02.2014
Front Cashier
Wendys
07.2012 - 03.2014
Completed coursework towards Phlebotomy certification - Phlebotomy Technician
Central Health Tech of Georgia