Raven Carlson
Cottage Grove,OR
Summary
Talented Owner. Highly effective and comfortable working with people at all levels in organization.
Results-driven Manager and employee bringing 7+ years of experience in sales operations and team management. Focused on boosting team productivity and increasing profits by proactively managing and improving operations. Proficient in overseeing accounting, compliance and records management.
Detail-oriented Stager/ independent contractor with 3 years of Staging/cleaning experience. Expert in Airbnb and home rental industry protocols with proven history of leading shifts with excellent guidance and employee leadership.
Organized and dependable candidate successful at managing multiple priorities while using attention to detail with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Owner/Operator
The River Walker Pet Care
Cottage Grove, OR
08.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
Reservations Agent
White Spider Rental Concierge
Portland, OR
02.2019 - 08.2021
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized Guesty and Excel, to input all key data into database system.
- Managed communications between home owns, staff, and uppermanagement through email and phone.
- Booked homes for major events and special clients
Independent Contractor/ Stager
White Spider Rental Concierge
Portland, OR
02.2018 - 08.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project
- Provided excellent detail to deliver a completed job at the quality expected of company owner
- Preformed quality checks of team members contracted jobs to insure quality
- Trained new hire Independent Contractor to company standards
- Enforced and optimized internal policies to maintain responsiveness to demands.
Assistant Kennel Manager
Animal Care Group Of Lake Oswego
Lake Oswego, OR
02.2015 - 01.2018
- Managed scheduling for staff of 5 kennel assistants.
- Care for up to 20 or animals each day
- Cared for animals for up to 14 nights during owner absences.
- Communicated daily with pet parents, sharing pictures and relevant information regarding treasured animals.
- Provided medical treatment as needed in care by consent of owner
- Assisted medical staff with routine procedure
- Maintained cleanliness of hospital
- Cared for animals for up to Number nights during owner absences.
Education
Plant Sciences
Portland Community College
Portland, ORPlant Science
College of The Redwoods
Eureka, CAOakland Senior High School
Oakland, CA06.2006
Skills
- Employee Motivation and Performance
- Interior Renovations
- Inventory Optimization
- Intuit QuickBooks
- Payroll Preparation
- People and Culture
- Managing Employee Relations
- Studio Recordings
- Management Team Leadership
- Departmental Coordination
Timeline
Owner/Operator
The River Walker Pet Care
08.2021 - Current
Reservations Agent
White Spider Rental Concierge
02.2019 - 08.2021
Independent Contractor/ Stager
White Spider Rental Concierge
02.2018 - 08.2021
Assistant Kennel Manager
Animal Care Group Of Lake Oswego
02.2015 - 01.2018
Plant Sciences
Portland Community College
Plant Science
College of The Redwoods
Oakland Senior High School
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