Raven Carr

• Assist in preparing real estate documents and contracts.
• Answer high volume inbound calls.
• Data Entry
• Screen and ask qualifying questions to see if customers are eligible for a Supplement or Advantage plan, transfer to agent, etc.
• Responded to inquiries from callers seeking information.
• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Answer high volume inbound calls, help people with their retirement benefits, answering questions about benefits, keeping clients informed about upcoming benefits, working with team leads and senior analysts to get the job done, etc.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Transport patients to and from taxis, ambulances, cars, and helicopters. Lift patients on and off beds, transporting them to and from special services and treatment areas, operating rooms. Use wheelchairs or movable beds also to transport patients, etc.
• Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.

Part-Time Position

• Greeted customers entering store and responded promptly to customer needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Helped customers complete purchases, locate items.
• Increased sales of promotional items by informing customers about current offers.

• Filing claims for flood victims, Data Entry, Quality Control, Online Banking
• Organized, sorted, and checked input data against original documents.
• Completed data entry tasks with accuracy and efficiency.
• Sorted documents and maintained organized filing process.
• Verified accuracy of data entered into system to produce error-free reports.